Client Liaison Executive
1 Year Fixed Term Contract (could lead to permanent)
Theale, Berkshire
Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a Client Liaison Executive to join their bid/tenders/proposals team on a 1 year fixed term contract (could lead to a permanent role) based in Theale, Berkshire.
To be considered for this role you must have strong presentation, communication administration and organisation skills with a keen eye for detail and advanced knowledge in Microsoft Office applications.
You are also required to have 2 -3 years UK based work experience for this role.
Purpose of the Role
Support the allocated business area in achieving budgeted growth and ensuring all records including the customer relationship management system is maintained and up to date
Delivery of bids and projects on time and to quality in adherence with Customer essential requirements.
Meeting with customers, which may include face-to-face competitive dialogue meetings/discussions, site visits, debriefs, bid presentations
In field customer engagement, including research and gathering customer insights
Performance Indicators
Ratio of tenders/Framework quotes that result in appointed as Preferred Bidder (PBs)
Ratio of PBs that reach financial close
Actual deal profitability against forecasted profitability
Feedback from Trust debriefs post-Bid response
Feedback from internal lessons learnt workshops
Feedback from peers, line manager and Business Development Director
Task list
Administration
Monitor Business Development and Framework inboxes to source and take ownership of opportunities for the Endoscopy team
Ensure databases for the allocated business area are updated as needed
Support pre-tender sales development work including presentations, surveys, supplier engagement and other proposals ensuring alignment with agreed strategies
Co-ordinate all external communications in the manner determined by the Customer. External communications may involve face-to-face competitive dialogue meetings/discussions, site visits, debriefs, bid presentations, as well as written clarification questions or email communications
Support the transition of projects through the sales, tender, operational lifecycle to contract closure and ensure that data exchange in the sales to ops hand over for closed opportunities is effective
Responsible for CRM system data, to ensure it is maintained and ensure all Business Development opportunities identified are entered into the CRM system
Ensure all records of contracts, contacts, customers, opportunities and bid, quotes and sales proposals in the CRM system adhere to editing and formatting standards and ensure sign-off approval processes are followed in accordance with quality management system and Marketing guidelines
Bids and Proposals
Provide the bid level interface between, Sales, Commercial, Technical, Legal and Operational staff stakeholders – facilitating the development and execution of robust strategies for all OJEU procurement bids, Framework mini-competition quotes, and pre-tender sales proposals
Manage internal and external resources to ensure that high-quality and commercially-sound bids, quotes and sales proposals are produced and submitted by the required deadlines, in line with corporate objectives
Work closely with the Endoscopy Business Line Manager and other internal stakeholders to compile accurate maintenance, facility infrastructure replacement programmes, capex, build, consumable and other costs for bids, quotes and sales proposal and achieve sign-off of commercial position prior to submission
Support the commercial strategy and profitability forecasted at bid and quote stages are realised through financial close and achievable when projects are implemented
Coordinate and lead the development and execution of customer focused strategies in response to all quotes, tenders and other bids
Desirable Qualifications
Degree calibre
PRINCE2
MS Excel Intermediate
Essential Skills
Strong team working skills
Presentation skills
Strong communicational skills, both written and verbal
Strong commercial awareness
Analytical skills
Attention to detail
Excellent self-management skills
Administration and organisational
Ability to create confidence retaining trust and integrity
Understanding of financial modelling (FAST) (Desirable)
Competence with Microsoft Office applications
Desirable Experience
Previous experience of participating in teams working on public sector/PPP/PFI projects
Endoscopy technology & services industry knowledge
1 years’ experience in Bid Management and Bid Writing
Familiar with a broad range of medical devices
Customer Relationship Management (CRM) Database experience
Benefits
Royal London Pension - 5% employer contribution
Death in Service Scheme after probation - 4 times salary
Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)
A DBS Enhanced Disclosure is required for all applicants.
If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed)