Job Title: Planner / Scheduler Employment Type: Full-Time, Temporary Role Overview A full-time temporary Planner / Scheduler is required to join a busy maintenance and repair service team. The role involves handling tenant enquiries, scheduling repairs, managing diaries, and ensuring efficient and effective service delivery. Key Responsibilities Handle incoming calls from tenants regarding maintenance and repairs Raise and log repair requests Prioritise repairs based on urgency, trade, and location Manage operative diaries and coordinate daily workloads Follow up with operatives to ensure timely job completion Communicate effectively with tenants, operatives, and clients regarding repair updates Ensure accurate and timely data entry into the relevant systems Assist in arranging pre- and post-repair inspections for supervisors Provide general administrative support to the service team Handle customer complaints and aim for satisfactory resolutions Perform other duties as required to support the business Foster positive relationships with colleagues, clients, and suppliers Essential Skills & Experience Experience working in a call centre environment Background in customer service Confident handling telephone enquiries Proficient in Microsoft Office applications Strong customer service focus Ability to work independently and collaboratively Excellent verbal and written communicatio...