Howden Group Holdings has recognised that attracting and retaining the right talent is of paramount importance to the continued success of the Group. We therefore need to attract individuals of the highest calibre through a recruitment process that is free from bias and discrimination, yet aligned to our commercial ambitions. Internal mobility plays an important role for the Group in retaining expertise, experience and talent by enabling employees to pursue their individual career goals and achieve their ambitions. We recognise that all people have a fundamental need and desire for on-going development and growth, and we also recognise that the best candidate for a role may already work inside the organisation so we encourage you to look internally for the next step in your career.**The Role**To lead the Care and Bioscience/Clinical Trials claims teams in London and Milton Keynes and to deal with own assigned, larger clients, ensuring excellent and efficient client service in relation to claims. Involved in winning new business, including being part of tenders, alongside the placing team. They are regarded as a senior member of the claims department, contributing towards functional operating plans and strategic vision. **Key Responsibilities*** Delivers high quality advice to the business in a practical and commercially focused way in relation to their area of subject matter expertise* Responsible for implementing operational plans for their team in order to achieve business goals* Drives business performance through others, facilitating effective planning, control and support mechanisms to ensure delivery of the business plan in line with stakeholder expectations* Manages assigned projects and contribute to other projects as required* Provides relevant management information to senior management* Contributes to the strategic vision for their area of specialism* Develops strong relationships with markets and contributes to the identification of opportunities and business growth* Deals with producing brokers and clients on larger more complex accounts and claims, ensuring their needs are best met* Create comprehensive claims documents* Ensure up to date records are maintained at all times on the Group systems* Interprets instructions and issues arising, and then implement actions according to policies and procedures* Acts as a senior referral escalation point for their team to ensure that decisions and actions taken are appropriate and any queries raised by key clients are handled effectively* Provides for expert level technical oversight of high exposure claims to ensure files are investigated, evaluated, reserved and managed in a timely manner* Drives a superior claims experience and ensures continuous improvement through the development and implementation of initiatives involving people, processes and technology* Applies advanced expertise to review relevant documentation and present claims to underwriters, ensuring appropriate feedback/information and updates are provided to clients and insurers* Lead Claims input for new business and tenders as required* Takes the lead in ensuring the team’s claims data capture is accurate and relevant* Leads data projects across the department and ensures the team is delivering on those* Monitors the administrative processes to ensure workflows, and systems are compliant and meet agreed service levels* Implements and supervises internal claims procedures, risk management and regulatory requirements, ensuring these are followed and any deviations identified and investigated* Work in conjunction with Operations to support and implement Shared Services / Milton Keynes processing functions**Skills & Attributes*** Extensive experience of working within the insurance environment in a Claims capacity* Experience of working as a claims specialist within the Lloyds and international markets* Experience of working in a high pressure, multitask environment* Has some experience of managing and coaching others in a team* Detailed knowledge and understanding of the insurance sector* Strong awareness of the regulatory environment and requirements along with how these impact on the Operating Entity’s activities as well as their own business unit* Strong understanding of Operating Entity / Group objectives and how own role/team contributes to these.* Able to supervise and delegate work* Customer focused approach and ensures their team adopts these behaviours* Is confident and has good communication skills including, written, verbal and face to face* Able to work independently and use initiative* Strong negotiation skills* Analytical and able to make good decisions* Able to contribute to and develop operating strategies for the claims function.* Able to work flexibly to achieve tight deadlines/targets* Reacts positively to change* Calm and resilient under pressure* An ability to learn and share learning* Coaching skills and the ability to manage more junior members of the team* Computer literate**Qualifications*** Attainment of the LLMIT(Lloyd’s and London Market Introductory Test)* Working towards or has attained the ACII* Strong understanding of Liability and Property insurance required**Our Culture: People First**We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:• An employee-ownership model • Aligned external investors • The trust and integrity born of friendship • Expertise • IndependenceOur focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.Diversity & InclusionAt Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. #J-18808-Ljbffr