About the apprenticeship
Duties
This is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.
What does the role involve?
Giving customers top-notch advice
Giving customers a warm welcome
Dealing with orders
Dealing with payments
Delivering high quality products and service
Pre-screening, collections and dispensing
Whilst you are employed as Apprentice you will work towards achieving a nationally recognised Apprenticeship - Level 2 or 3 Customer Service. This is delivered in workplace by Inspiro Learning, with regular visits from a regional trainer who will support and encourage you throughout the Apprenticeship.
Additional information
Before applying, please check that you are able to travel to the store location on a daily basis.
Level 2 or 3 Customer Service Framework
Each framework includes a diploma/certificate which shows the practical skills, a technical certificate to confirm the knowledge and understanding and Functional Skills in Maths and English.
You will be assessed throughout the Apprenticeship and complete the qualification based on the competencies within your job role.
You will be assessed by a combination of observations, professional discussion, question and answer sessions and self-study which is required to confirm your knowledge and understanding of the career route you have chosen.
This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.
Requirements
Qualifications
None specificWe are looking for someone who:
• Has a friendly, positive, hardworking approach to work.
• Is a ‘people person’ who finds it easy to get on everyone and is able to build strong working relationships with the people you work with.
• Is trustworthy and reliable, as you will be an important part of a small team. Your team and customers will depend upon you to do your job to the best of your ability at all times.
• Is organised and can remain calm in busy, high-pressured situations.
• Ensure that all work set by our Apprenticeship provider is completed on time.
Skills
We are looking for someone who:
• Has a friendly, positive, hardworking approach to work.
• Is a ‘people person’ who finds it easy to get on everyone and is able to build strong working relationships with the people you work with.
• Is trustworthy and reliable, as you will be an important part of a small team. Your team and customers will depend upon you to do your job to the best of your ability at all times.
• Is organised and can remain calm in busy, high-pressured situations.
• Ensure that all work set by our Apprenticeship provider is completed on time.
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Inspiro Learning
Qualification
Framework - Level 3 Customer Service
Disability confident
Is this employer disability confident: No
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Specsavers Newport
Specsavers Opticians, 2
Austin Friars
Newport
NP20 1DQ