Job Summary
Waiting List Validator – 12 months fixed term with a view to become permanent. To work as part of a professional multi‑skilled team in the Patient Access Centre, providing administration in all aspects of waiting list validation, including contacting patients, processing their responses, and liaising with clinical teams and other members of the Patient Access Centre to ensure the results are acted upon.
To ensure that patients are treated with courtesy, dignity and respect.
Job Details
* Date posted: 12 November 2025
* Pay scheme: Agenda for change
* Band: Band 3
* Salary: £24,937 to £26,598 a year Per Annum
* Contract: Fixed term
* Duration: 4 months
* Working pattern: Full‑time
* Reference number: 388-7540528-PC&S
* Job locations: Torbay Hospital, Lowes Bridge, Torquay, TQ2 7AA
Responsibilities
* Successful management of patients who are referred to the Trust while waiting for treatment within locally agreed access targets and policies.
* Ensure all information is entered timely and accurately, in accordance with the data quality standards and Data Protection Act 1998. Amend or report inconsistencies of data as soon as possible.
* Log responses and present summaries detailing the outcomes of patient contacts.
* Making outbound calls to patients currently awaiting treatment.
* Receiving and processing text communications from patients.
* Recording and processing the responses of patients' communication in a timely manner.
* Recording and presenting the results of the validation work.
* Updating patients records with the trusts EPR to ensure data quality issues are resolved.
* Maintaining a high standard of customer service.
* Use of hospital systems to effectively support the management of the patient journey.
* Managing pending lists in accordance with local policies and procedures.
* Liaising with colleagues and clinical teams at all levels to ensure the patient journey is smooth and patients' responses are fed back where appropriate.
* Work in accordance with the Trust policies at all times.
* Liaising with the performance and information team to ensure worklists are accurate and workflow is continuous.
Qualifications and Training
* Minimum of 4x GCSE A‑C (including Maths and English) or equivalent.
* NVQ Administration Level 2 or equivalent.
* Excellent knowledge of computerised systems including PAS and Microsoft office tools.
Desirable
* ECDL.
* NVQ Business Administration Level 3.
* Knowledge of PTL/IHCS.
Knowledge and Experience
* Customer service experience.
* Administrative and clerical experience.
* Excellent communication skills.
* Clear and concise telephone manner.
* Experience of working with computers.
* Experience working with emails, spreadsheets and Microsoft packages.
* Understanding the importance of maintaining confidentiality.
* Experience of working with the public.
* Experience working with NHS patient records.
* Ability to work with speed and accuracy at all times, whilst maintaining a logical approach to work.
Desirable – Additional Skills
* Previous NHS experience.
* Previous Call Centre Experience.
* Advanced Excel knowledge and management of data within spreadsheets.
* Experience of Netcall or other automated patient communication systems.
Specific Skills
* Ability to maintain confidentiality.
* Analytical skills.
* Exceptional organisational and time management skills.
* Ability to work under pressure.
* Awareness of Equality and Diversity.
* Strong analytical skills.
* Ability to work with speed and accuracy, high levels of attention to detail.
* Communicate effectively with patients, staff and visitors.
* Organisational skills.
* Coordination of waiting lists.
* Good interpersonal skills.
* Mediation skills.
* Telephone manner.
* Attention to detail.
Employer Details
Torbay and South Devon NHS Foundation Trust
Torbay Hospital, Lowes Bridge, Torquay, TQ2 7AA
Website: https://www.torbayandsouthdevon.nhs.uk
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
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