About the Role
We’re looking for our next Insights & Analytics Expert to join the team. In this role, you will help drive Developer Services’ focus on delivering excellent customer experience, improving regulatory performance—particularly DMEX—and maximising the value of operational, customer, and commercial data.
Key Accountabilities
* Support Developer Services performance improvement projects, focusing on DMEX, customer experience, and operational efficiency, delivering data and behavioural insight to guide decision making.
* Evaluate, integrate and leverage data from multiple systems (e.g., SAP, GIS, CRM, Work Management Tools, survey platforms) to produce meaningful analytical outputs.
* Lead the regular reporting of DMEX, APR (connections & properties), and other regulatory/commercial metrics, ensuring accuracy, clarity and alignment with industry definitions.
* Build and develop models that combine disparate data sources to create a holistic view of DS customer behaviour, operational performance and end‑to‑end process health.
* Undertake advanced analytics to support forecasting, segmentation, and process optimisation across Developer Services workflows.
* Support the design, deployment and analysis of customer surveys and feedback mechanisms, translating findings into actionable insight to influence process, policy and system improvements.
* Maintain awareness of industry‑wide performance in developer services, understanding emerging trends, regulatory expectations, and how this informs Severn Trent’s strategy.
* Demonstrate strong understanding of Developer Services regulatory elements, including DMEX, CCW expectations, and Ofwat reporting requirements.
Location
Based in Raynesway or Coventry headquarters, Monday – Friday with some travel to other sites for meetings.
What You’ll Need
Strong analytical skills to interpret complex data and identify issues, recommend improvements. Proficiency in Excel, Power BI, SQL and preferably Python or R. Knowledge of Developer Services, the water industry, key regulatory requirements, and experience analysing customer behaviour or operational trends. Ability to build strong relationships and work effectively with stakeholders across operational, commercial and regulatory teams.
What’s in It for You
* 28 days holiday + bank holidays (with option to buy/sell up to 5 days per year)
* Annual bonus scheme (up to £2,250 per annum depending on company performance)
* Leading pension scheme – company matches contributions up to 15% when you contribute 7.5%
* Sharesave – discount rate for Severn Trent Plc shares
* Dedicated training and development with our ‘Academy’
* Electric vehicle scheme and retail offers
* Family friendly policies (including a year off paid for maternity and adoption leave)
* Two volunteering days per year
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