Job Title: Area Manager (Blaenau Gwent)
Responsible to: Retail Manager
Responsible for: The day to day operation of the planned new reuse shop at, New Vale HWRC, Waun-y-Pound Industrial Estate, Ebbw Vale, NP23 6PL and the existing reuse shop at Roseheyworth HWRC, Roseheyworth Business Park, Abertillery, NP13 1SP, including sales, cash management, stock, reporting and management of staff and volunteers
Location/departments: Den Mawr, New Vale HWRC, Waun-y-Pound Industrial Estate, Ebbw Vale, NP23 6PL
The Den, Roseheyworth HWRC, Roseheyworth Business Park, Abertillery, NP13 1SP
(During the time of the delivery period of the New Vale shop opening
Job purpose: To manage the reuse shops, to increase the volume of material sold through the shop, to manage volunteers and liaise with recycling centre staff.
Salary: £30,000 p.a.
Hours of work: 37.5 hours a week to include Saturday and Sunday working ,on a rota basis
Closing Date: 5th September, 2025
Wastesavers is a third sector recycling group that offers a range of recycling, reuse, education and training services in South Wales, based around waste management, reuse and recycling. We are an environmental organisation whose aims are to reduce the amount of material going to disposal and to benefit the local community. We are looking for an Area Manager to join our team to maximise shop sales and profits, and to manage the day to day running of the reuse shops at our New Vale (Ebbw Vale) and Roseheyworth (Abertillery) in Blaenau Gwent, including staffing and volunteers. The successful applicant will deal with customers on a day to day basis and manage volunteers in a busy environment, whilst also liaising with HWRC staff who will assist in accessing items for reuse.
Job Role:
* To develop and manage Reuse shops in line with company objectives and procedures
* To proactively work with all internal and external staff to source stock intercepted at the sites.
* To sort and record all stock coming into the Reuse shops and to work with staff and volunteers to ensure stock is sold through the appropriate outlet
* To support, train and supervise volunteers that will assist in running the shop
* Bank money according to Wastesavers policies
Sales
* To keep both shops organised and stock items displayed clearly and attractively in order to maximise sales
* To actively promote the shops on social media
* Ensure that the high standard of service to customers that is expected by Wastesavers and the host local authority is maintained at all times.
* Actively support any fundraising activities and promotions
* Implement promotions in the shops as directed
* Actively encourage the public visiting the sites to come into the Reuse shop
Shop Appearance:
* Maintain a high standard of presentation, both inside and outside the shops and storage areas
* Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shops' premises
Stock:
* Actively encourage the public to donate saleable stock and promote other local reuse collection services for larger items
* Manage, in conjunction with the HWRC and bulky waste collection staff, the quantity and quality of stock being intercepted
* Ensure there is adequate flow of stock from storage areas to the shop
* Select and price stock at a consistent level in accordance with Wastesavers guidelines.
Staff and Volunteers:
* Manage volunteers and provide training so they are able to perform their jobs efficiently and effectively
* Work with the HWRC Shops Manager and Volunteer Manager to ensure the shop runs effectively
* Create an organised a pleasant working environment for staff and volunteers
* Ensure that all staff and volunteers comply with Wastesavers policies
* Ensure equality and diversity polices are adhered to
* To provide management cover to our other reuse sites across South Wales when necessary
* To provide management support to other sites via telephone when required
Administration and Security
* Ensure all relevant administration is completed on time
* Ensure all financial, cash handling and security procedures are adhered to
* Hold the shop keys, ensuring that the shop is secure whenever it is left unattended
* Notify their line manager in the event of suspected theft or dishonesty by any member of staff or volunteers
* Complete all required back office IT systems processes
Health and Safety:
Provide a safe environment that protects all staff, volunteers and the public
Comply with all Health and Safety regulations as per the Wastesavers H&S Policy
Report any maintenance or Health and Safety issues in the shop to the Retail Manager.
To work independently and as part of a team
To report to the senior management team
To carry out any other reasonable management requests
Any other duties as appropriate
Clean driving license and access to a car is essential.
Skills and Experience
Good level of general education Essential
IT literate and numerate Essential
Product knowledge and understanding Desirable
Previous retail experience Essential
Proven experience of managing a team Essential
Experience of working with volunteers Essential
Experience of working to and achieving sales targets Desirable
Experience of working with PC tills and EPOS Essential
Experience of cash reconciliation and financial controls Essential
Some experience of administration / back office organisation Desirable
Skills & attributes
Excellent customer service skills Essential
Strong leadership and motivation skills with the ability to build and motivate a team of volunteers to successfully achieve targeted income. Essential
Excellent communication and relationship building skills with the ability to build rapport with people of differing ages, backgrounds and cultural origins. Essential
Commitment, enthusiasm and high energy levels Essential
Strong organisation skills Essential
Able to work under own initiative and take a proactive approach to changing business needs and objectives. Essential
Ability to work and flourish under pressure Essential
Personable and hands-on Essential
Committed to achieving the highest retail standards at all times Essential
Results driven but with a recognition of right result, right way. Essential
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Paid volunteer time
Ability to commute/relocate:
* Blaenau Gwent: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 03/09/2025