Finance Case Handler/Complaint Handler, hybrid
Our client is looking to hire a Remediation/Case Handler to investigate customer cases as part of a remediation, redress and or complaints programme of work. The successful candidate will work to assess eligibility, potential detriment to the customer and appropriate compensation.
This will involve managing cases (end to end) and applying remediation methodology & complaints handling requirements. Financial Ombudsman Service - FOS - regulations must be considered at all times.
Engagement via Umbrella Company Only; all taxes & NI deducted at source.
Hybrid working - 2 days per week on site.
General responsibilities -
* Case handling and investigation
* Redress calculation
* Customer communication
* Quality, compliance and assurance
* Workflow and delivery ( Use workflow and case management tools to manage cases at different stages of the process)
* Maintain accurate status updates, audit trails, and case documentation.
* Deliver work in line with productivity expectations, service level agreements (SLAs), and quality standards.
Skills and experience required -
* Demonstrable experience working within financial services
* Experience of remediation, redress and complaints investigation.
* Strong problem and analytical solving skills
* Experience managing complex cases
* Strong written and verbal communication skills including
* Awareness of FOS regulations
Reasonable Adjustments:
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