Day Concierge - North West London
Salary £29k + benefits
Hours FT, 4 on 4 off
Are you an experienced Concierge with a background in luxury private residences? We are currently hiring on behalf of one of London's most exclusive retirement villages for a Day Concierge to join their multi-talented team.
This role acts as first point of contact for the residents and requires exceptional levels of customer service.
Key Responsibilities:
Warmly welcome stakeholders, residents, and visitors, ensuring they feel attended to and valued.
Conduct resident welcome meetings to familiarise them with the development, its operations, and the full range of available amenities.
Assist residents, guests, family members, and stakeholders with maintenance issues, complaints, emergencies, and other enquiriesvia telephone, site portal/app, or in person at the resident hub.
Provide a visible and approachable on-site presence during peak resident movement times, such as mornings and evenings.
Serve as the primary point of contact for Chauffeur services using the House Car.
Promote and support community engagement initiatives and events, including assisting with theatre and restaurant bookings (e.g., Wilde) and fulfilling other concierge-style resident requests.
Maintain a comprehensive knowledge of local suppliers and services, acting as a go-to source of information for residents.
Accurately document resident interactions to support a seamless and consistent customer service experience.
Manage and resolve complaints
Requirements:
Previous experience in a Concierge role
Background in luxury residences
Clean driving licence
Ability to work shifts including early mornings, evenings and weekends
Excellent spoken English
If you're looking for a vibrant and luxurious working environment with fantastic opportunities for development and progression, we'd love to hear from you.
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