We have an opportunity for a highly motivated individual, with a passion for delivering exceptional customer service, to join Wakefield Council’s library service. The post available is a permanent position of 13.25hrs, based at Wakefield Library
You will be responsible for providing a high standard of customer service that exceeds customer expectations and enhances our library service profile by contributing to the delivery of a comprehensive events programme.
You will have:
1. a positive and flexible approach
2. excellent interpersonal skills
3. previous experience in a customer facing environment
4. a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
5. a calm approach when dealing with complex and stressful situations
6. the ability to engage and interact appropriately with both adults and children
7. the ability to plan and deliver educational and social events such as themed story times or themed adult activities
8. the ability to encourage and motivate customers to participate in activities which enhances the customer experience.
If you would like any more information about this exciting role, please contact Andrea Milligan on