Your primary responsibility will be to provide a management support to Horticultural team, with customer service at the forefront of everything you achieve. Working closely with the Plant Manager to help the Garden Centre to succeed.Rota: Full time, 40hrs, Wednesdays off with alternate weekend working Main duties and responsibilities: Maintain good control over stock levels, including accurate ordering and stock clearance where necessary Train and monitor your team to ensure that stock is cared for appropriately Co-operate fully with line management and product managers Take responsibility for the whole department in the absence of the manager Ensure all queries and complaints are handled with courtesy are referred where necessary to the manager and product manager Customer Service expectations are exceeded Sales opportunities are generated through interaction with customers To be successful in this role, we are looking for people: Extensive knowledge and experience of working in a retail bedding department and/or a horticultural qualification. A passion for customer service and the ability to thrive in a fast-paced environment are essential. You will be flexible, enthusiastic and highly motivated, commercially aware and have the ability to create dynamic displays.