Job Title: Security Manager
Location: Tunbridge Wells (TN1)
Salary: £16.50 per hour | Approx. £34,320 per year (based on 40 hours/week)
Job Type: Permanent, Full-Time
Working Hours: Flexibility required mixture of day and night coverage; Saturdays required initially
Job Description
We’re seeking a confident and experienced Retail Security Manager to take full ownership of security operations at a busy retail site. You'll be responsible for ensuring the safety of staff and customers, managing a team of officers, and maintaining high security standards across the premises.
This is a hands‑on management role ideal for someone who thrives in a fast‑paced retail environment and is ready to lead by example.
Key Responsibilities
* Manage day‑to‑day security operations and team performance
* Roster planning, holiday/absence management, and staff coverage
* Conduct 1:2:1s, train new officers, and upskill the existing team
* Ensure visibility across all shifts, including weekends and nights
* Work every Saturday initially to support peak trading
* Monitor CCTV, handle incidents, and complete clear reports
* Complete risk assessments and site audits annually
* Create and update SOPs and Assignment Instructions
* Review and implement changes in line with Martyns Law
* Manage on‑site Health & Safety, incident handling, and reporting
* Produce monthly service reports and analyse incident data
* Report to the support team and liaise with site and emergency services
Requirements
* Previous experience in a security management or senior supervisory role (retail preferred)
* SIA Door Supervisor Licence (CCTV Licence desirable)
* Strong leadership, communication, and problem‑solving skills
* Flexible with working hours including evenings and weekends
* Confident handling incidents and maintaining professional conduct
* Competent with report writing and basic IT systems
What We Offer
* Career development and progression opportunities
* Supportive and professional team environment
* Training and upskilling opportunities
* Pension, uniform provided
City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.
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