Overview
Role: Contact Centre Advisor
Location: Shoreham-by-Sea
Hours: Full-time, Monday to Friday
Pay: £25,000 per annum
An excellent opportunity has arisen for a Contact Centre Advisor to join one of our longstanding clients, a well-established organisation based in Shoreham-by-Sea.
This is a customer-facing role within a busy service team, focused on delivering a high standard of support, resolving queries efficiently, and ensuring an excellent overall customer experience.
Benefits
* Birthday leave and increasing annual leave with length of service
* Employee Assistance Programme with free mental health support
* Free eye care with Specsavers
* Cycle to Work scheme and subsidised gym membership (location dependent)
* Interest-free travel loan and save-as-you-earn scheme (post-probation)
* Retail discounts and employee recognition schemes
* Paid volunteering day and regular social events
Qualifications
* Proven experience delivering high-quality customer service
* Excellent telephone manner and written communication skills
* Strong problem-solving and organisational skills
* Ability to multitask and work to targets
* Confident using CRM systems and Microsoft Office
* Ability to work independently and as part of a team
The Role
* Managing incoming customer calls and email enquiries
* Investigating and resolving customer queries and complaints
* Retaining customers by managing service-related conversations
* Recording and tracking customer interactions on CRM systems
* Ensuring compliance with company and industry guidelines
* Keeping up to date with regulatory and internal changes
* Promoting additional products and services where appropriate
If you\'re looking to join a stable, office-based team and build a career in customer service, please apply to this Contact Centre Advisor role or contact Jamie Watson at Clearline Recruitment on 01273 063 769 (from Mon - Fri, 9:00am - 5:30pm) for more information.
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