Job Description
Job Title: Housing Officer
Contract Type: Permanent
Salary: £29,713.46 per annum
Working Hours: 37.5 hours per week
Working Pattern: Monday to Friday
Location: 59 Maygrove Road, Camden
The role of Housing Officer involves collaborating as part of a committed team to deliver an outstanding housing management service across several defined properties. Day‑to‑day responsibilities include ensuring the safe operational management of care and support services.
Responsibilities
Deliver an Allocation & Letting Service
* Liaise with external stakeholders to deliver an effective referral pathway into the service/properties
* Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re-allocation procedures
* Allocate properties ensuring customers meet the criteria, affordability and required landlord checks
* Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required
* Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy
* Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement
Deliver a Housing Management Service
* Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let
* Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant
* Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on‑site delivery is well‑co‑ordinated and in line with customer requirements
* Undertake day‑to‑day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections
* Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers
* Prepare files and case notes in readiness for court
* Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits
* Work directly with customers to monitor or reduce issues of anti‑social behaviour within the service
* Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing
* Ensure the safety of our customers by recognising and acting on any risk by following local safeguarding procedures and escalating appropriately
* Monitor and assist in maintaining health and safety requirements standards
Deliver an Administration Service
* Carry out administrative tasks to support efficient running of the service
* Produce reports and other written documentation as required to support housing management delivery
* Maintain and update clear, accurate and strength‑based records on the appropriate digital platform
* Assist schemes in daily operational tasks, including answering phones and working on Reception, as required
Other Information
* You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
* You will be required to travel to different properties within the defined area as and when required
* Use the Lone Worker system as and when necessary
* Ensure customers are safe at all times – carrying out all of your duties within Riverside’s policy and procedure framework (e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.)
* Deliver your role in line with Riverside company values – “Our Riverside Way”
* Participate in team meetings, attend regular supervisions and reflecting practice sessions
* Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
* From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
Benefits
* Competitive pay & generous pension
* 25 days holidays plus bank holidays
* Investment in your learning, personal development and technology
* A wide range of benefits
Diversity and Inclusion
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Person Specification
Essential
* An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
* Experience of working within house management
* Be a team player with a caring, empathetic, flexible and resilient, can‑do attitude
* Previous experience in positively resolving incidents
* Demonstrate initiative and confidence to make and act on decisions
* Competent administrative and IT skills (to be able to produce reports and other communications)
Desirable
* Knowledge of current benefit systems
* Knowledge of housing regulations
* Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
* Experience of working within a care & support environment
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