Systems Administrator
Hours: Flexible 37 hours
Location: Work from home and office based (2 + 3 day per week)
Salary: Circa £40,000
Holidays: 25
Main Purpose of the Job
The post holder supports all technical services and resources within the org and third party services.
Main Duties:
* Help deliver the IT Roadmap in line with product development plan
* Deliver projects assigned by the Head of IT utilising all available resources to achieve objectives
* Be involved in and deliver system changes and platform upgrades
* Support management of key business projects to ensure they are delivered on-time, within budget and in line with the project requirements
* Undertake user acceptance testing to ensure business systems meet requirements, and can be adopted by the organisation.
* Work with internal teams to transform ideas and wishes into a structured delivery plan.
* Collaborate with internal teams to manage implementation, training options and support for all business critical platforms
* Participate in key working groups across the organisation as needed
* Provide and maintain documentation of platform services, architecture and operation
* Keep abreast of enhancements to new and existing technologies in the marketplace – key areas include LMS/VLE, CRM and CMS systems, payment gateway providers and e-learning authoring tools
* Maintain the IT Tracker to regularly monitor Business Controls including the performance of all platforms – taking into account backups routines, security patches, user permissions and restrictions and mailbox management
* Document, report and resolve IT Tracker warnings, errors, security issues in a timely manner with 3rd parties via the online Ticket System
* Manage IT Support Tickets ensuring requests are processed within agreed timescales
* Escalate all business control risks to the Head of IT / Senior Management Team
* Report and present department KPIs and systems performance at the monthly IT Technology Advisory Committee meeting
* Support the IT Technical Lead with the implementation and testing of the Corrective Actions Plan, Business Continuity Plan and Disaster Recovery process
* Complete server administration tasks, diagnostics and resolutions to ensure minimal business interruption
ExperienceEssential
* Experience of contributing to the strategic development of IT within a business environment
* Microsoft Systems
* Experience with SQL databases (Microsoft SQL and/or MySQL)
Desirable
* Crystal Reporting
* Systems/Web Programming (PHP/SQL)
* Skilled in the use of sound project management principles
* Experience of web server management (Apache) and web applications
* Experience of mobile platform development
* Servicing webinars and online meetings
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