Overview
Manchester South Hotel, Sure Collection By Best Western. We are offering a truly flexible position for a proactive and dependable individual who enjoys being the first point of contact and helping things run smoothly behind the scenes. You will play a key role in supporting facilities services across the property, ensuring they are delivered in an effective and efficient way. Acting as the initial point of contact for key stakeholders and external multi‑agency partners, you’ll provide reassurance, coordination and practical support to keep the site safe, well‑maintained and responsive to day‑to‑day needs.
Responsibilities
* Supporting the delivery of all facilities services across the property, ensuring consistency and efficiency
* Acting as the first point of contact for internal stakeholders and external multi‑agency partners
* Demonstrating a consistently high level of security awareness
* Responding promptly to reactive cleaning and maintenance issues, ensuring they are logged and followed up appropriately
* Applying strong knowledge of Health & Safety procedures and safe working practices
* Providing a visible, reliable presence on site, offering reassurance and support when issues arise
* Helping to maintain a safe, organised and well‑functioning environment for everyone using the building
Benefits
* Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
* Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
* Refer a friend scheme from £500 to £1000 per referral.
* Hospital Plan.
* Online Health Portal.
* Eye Care.
* Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Pension Scheme.
* Free meals on duty.
* Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Who This Role Is For
* Enjoys variety and flexibility, and feels comfortable responding to changing priorities
* Takes pride in helping others feel safe, supported and informed
* Is calm, approachable and confident acting as a first point of contact
* Has a strong awareness of security and health & safety responsibilities
* Likes solving practical problems and responding quickly when support is needed
* Is organised, reliable and takes ownership of seeing tasks through
* Thrives in a role where attentiveness and responsiveness really make a difference
If you’re someone who enjoys supporting people, maintaining order and playing an important role in the smooth running of a busy environment, this role offers purpose, flexibility and responsibility.
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