Job Description
Job Description
The Client Service Executive will be responsible for a portfolio of accounts with overall responsibility for service delivery across this portfolio. You will be responsible for achieving Monthly Service KPIs, as well as ensuring key business metrics around timeliness, quality and coverage are maintained effectively through the use of Freshdesk and Chat support platform.
Location: Norwich, UK with the option of Hybrid working
Responsibilities:
1. Responsible for delivering first class service levels across your supplier portfolio and prioritising a fast-paced workload; dealing with multiple stakeholders within your customer base to ensure they are getting full value from the Nielsen Brandbank service. This will include providing support and training to your customer base to ensure they are working with Nielsen Brandbank in a mutually beneficial manner.
2. Scheduling product deliveries around our workflow capacity and responding to queries, both internal and external, within agreed business SLAs across Freshdesk, Salesforce and internal query systems.
3. Developing a comprehensive understanding of the core Nielsen Brandbank service, as well as any additional software services, to ensure you can service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise. You will then use this knowledge to ide...