Job Description
Are you an experienced Area Repairs and Voids Manager? Do you have experience managing a team of officers? My client is seeking an experienced Area Repairs and Voids Manager to effectively manage the repairs and surveyors team.
The successful applicant will take direct and indirect operational responsibility for the end-to-end customer journey within the repairs and voids service, taking a strategic lead on developing and improving the service for today and the future.
Duties Includes:
* Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability.
* Manage a customer focused service and the effective use of resources.
* Contract administration of the repairs and voids contractor and specialist contractors. Circa £7M per annum.
* Development, implementation and maintenance of relevant policies such as the Repairs and voids Policies.
* Delivery of services to several clients, including Housing, First Wave Housing, i4B, NAIL, temporary accommodation.
* Adherence to and service development to reflect the requirements of the Housing Regulator.
* Supporting the team in building and monitoring service improvement plans and complex works trackers. Striving to build an environment of continuous improvement in all aspects of responsive repairs and voids.
* Make a positive contribution to the delivery of the responsive repairs and voids service, this will include working flexibly and positively to achieve the objectives of the council.
If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong Day Rate.
Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency.