We're Hiring: 1st Line Operational Risk Specialist (Quality Control)
Location: Birmingham or Milton Keynes | Full-time | Home Finance Distribution - Banking Sector
Are you passionate about getting things right the first time? Do you thrive in a fast-paced environment where risk, training, and compliance go hand-in-hand with excellent customer outcomes?
We're looking for a 1st Line Operational Risk Specialist to join our mission to build a best-in-class, customer-first culture. You'll play a key role in embedding risk control excellence across our Home Finance Distribution team-shaping training, monitoring performance, and ensuring regulatory confidence.
What You'll Be Doing:
1. Partnering with the Head of Home Finance Distribution to drive a culture of quality and compliance.
2. Managing and monitoring our Training & Competence Scheme and mandatory learning programmes.
3. Assessing advice suitability and ensuring customer outcomes hit the mark.
4. Working closely with Compliance, Internal Audit, and External Auditors during reviews.
5. Identifying training gaps and recommending improvements to policies and processes.
6. Leading inc...