Morgan McKinley, Northern Home Counties are delighted to be partnering with a growing organisation based in Corby, who are looking to appoint a Customer Service Operator on a permanent, full-time basis.
This is a highly varied and hands-on role suited to someone proactive, organised, and confident working with systems and data. The successful candidate will support day-to-day operations across a wide range of UK and international retail and wholesale accounts, ensuring smooth order processing, delivery resolution, returns management, and inventory control.
Main Duties and Responsibilities:
Process and invoice customer orders accurately and on time
Maintain and update product ranges and pricing across internal systems and customer portals
Manage delivery queries, working closely with logistics providers to ensure timely resolutions
Handle return-to-vendor requests and ensure prompt processing
Provide daily operational support to retail account teams across multiple markets
Perform inventory reconciliations with warehouse partners
Update inventory portals three times weekly
Maintain and update shared customer tools and provide weekly reporting
Person Specification:
Previous experience in a customer service, supply chain, or operational support role
Strong attention to detail, with excellent organisational and time management skills
Confident using Excel and working with systems and large data sets
Experience using Microsoft Dynamics 365 Business Central (D365) or similar ERP systems
Clear and professional communication skills, both written and verbal
Adaptable, with a team-first mindset and a problem-solving attitude
Additional Information:
Full-time, office-based role (5 days per week) in Corby
Annual performance-related bonus of up to 5%, based on company results
Pension scheme: 4% employee contribution / 6.5% employer contribution
This is a fantastic opportunity to join a collaborative and supportive team, playing a vital role in ensuring high standards of service across a broad customer base.
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