Overview
Working closely with operational leaders, analysts, and technology partners, you will help identify, analyse, and improve processes across the Insurance Claims function, with a particular focus on efficiency, standardisation, and automation.
Responsibilities
* Analysing existing business processes to identify inefficiencies, duplication, and improvement opportunities
* Mapping "as-is" and "to-be" processes using data, stakeholder input, and observation
* Supporting the design and implementation of process improvements and automation solutions (e.g. workflow optimisation, system enhancements, reporting improvements)
* Assisting with the rollout of new tools, systems, or ways of working across the wider team
* Collecting, analysing, and presenting data to support decision-making and measure the impact of improvements
* Facilitating workshops or meetings to capture requirements, document actions, and track progress
* Supporting project planning activity, including timelines, dependencies, and stakeholder communication
* Collaborating with colleagues across departments to ensure changes are practical, sustainable, and well-adopted
* Contributing to a positive and continuous-improvement-focused team culture
* While the role includes some coordination and engagement activity, the primary focus is on process efficiency, problem-solving, and using technology to make work simpler and more effective
Qualifications
* Strong organisational and communication skills, with excellent attention to detail
* A logical, analytical mindset and an interest in how processes and systems work
* Confidence working independently and managing multiple priorities
* The ability to question existing ways of working and suggest practical improvements
* Intermediate proficiency in Microsoft Office, particularly Excel (e.g. data handling, analysis, reporting)
* Experience in coding in C# is highly desirable
* You will ideally be studying a computer science related degree
* Good interpersonal skills, with the confidence to work with a wide range of stakeholders, including senior management
Role Details
* Position: Business Technology Intern – Business Process and Technology Improvements
* Department: Insurance Claims
* Location: Aldershot, Hampshire (onsite at the contact centre)
* Duration: 12 months
* Start date: 29 June 2026
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