Assistant Manager - Offsite Services, Manchester
Application Deadline: 20 July 2025
Department: Rehoming & Fostering Services
Employment Type: Permanent - Full Time
Location: Manchester
Reporting To: Centre Manager
Compensation: £25,787 - £27,047 / year
Description
Contract: Permanent, full time
Salary: £25,787 - £27,047 per annum
Location: Radcliffe, Manchester, M26 1NQ
Closing date: Sunday 20 July 2025
Interview date: 29 & 30 July 2025
We are recruiting an Assistant Manager – Offsite Services to ensure the smooth, effective, and efficient delivery of the centre’s home-based pet operations so that the right pet is placed with right the client, in the quickest amount of time and all our pets and clients receive excellent care throughout the adoption stages of the rehoming process.
More about the role
Based in our high street location since 2018, we are perfectly placed to support our local community and surrounding areas. Our foster-based care and Home Direct scheme ensures animals find loving homes without the stress of kennels. This means that we do not usually have pets staying onsite overnight and our roles may not include daily pet care, but no two days are ever the same.
This is a wonderful opportunity to join Blue Cross to lead an incredible team to ensure the delivery of high-quality rehoming services that includes exceptional care for our pets and clients and efficient, connected decisions making in relation to pet welfare.
On a day-to-day basis you will have responsibility for the smooth running of the home-based pet operations, and the overall responsibility, as a subject matter expert, for practical animal handling and assessment so that pets are prepared for adoption in the quickest amount of time. This will see you working closely with your team and colleagues to make sure that any pet assessment, behaviour, or training is delivered in a timely and efficient way and that any foster carers are fully supported.
You will be accountable for achieving pet related targets while ensuring that your team of Pet Welfare Assistants deliver a high level of animal welfare, adhering to quality measures and national processes within their case management.
Managing and motivating your team is a key aspect of this role as this will enable the Centre to deliver high-quality home-based pet care services and provide great development opportunities for those you manage.
This is a full-time role working 37.5 hours per week on a rota which includes weekends and bank holidays.
About you
You will be an excellent manager of people, having skills which are finely honed by working in a similar, animal related environment with expert knowledge and application of pet welfare and care.
As an accomplished, positive, and innovative manager, you will know how to inspire, motivate, and drive continuous improvement. You will be able to lead a team of Pet Care Specialists, developing and empowering them through effective management and coaching.
With your excellent communication skills, you will have the ability to adapt your approach to suit different audiences. As there are always many ‘plates spinning,’ you will be naturally calm and organised, and be prepared to make decisions in a high-pressure environment.
You will bring strong analytical skills and have the ability to rigorously monitor, assess and evaluate in order to deliver improvements. You will not ‘rest on your laurels,’ you will have an appetite to continually improve onsite facilities and services, ensuring your team and others involved are engaged.
You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support your team and members of the public.
Knowledge, skills, and experience
* Significant experience in managing a team.
* Significant experience in delivering high level Customer service in a fast-paced environment.
* Significant subject matter expertise and application of pet welfare and handline of domestic animals
* High standard of verbal and written communication.
* Experience of developing, mentoring & coaching operational teams.
* Current full driving licence
* The ability to demonstrate, understand and apply our Blue Cross values
It would be great (but not essential) if you also had:
* Performance management and improvement experience.
* Understanding of safeguarding issues.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 20 July 2025.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
* Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
* Programmes for physical and mental wellbeing support
* Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
* Free physiotherapy advice and face to face intervention
* Health cash plan
* Unlimited access to an employee assistance programme
* Pension scheme with enhanced employer contribution
* Professional fees paid with Continuing Professional Development and personal development support.
* Life assurance
* 20% discount on Pet Plan pet insurance
* Enhanced family friendly policies
* Recognition scheme
* Annual volunteer days
* Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
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