Role: Application Support Analyst Location: Gloucester Salary: Up to £35,000 DOE Benefits I'm currently working with a leading organisation who is hiring an Application Support Analyst to provide 2nd-line support and keep business-critical Windows-based systems available and secure. What you’ll do Deliver calm, customer-focused 2nd-line support within SLAs; own tickets through to resolution. Implement changes, migrations and upgrades via change control; test releases before go-live. Deploy approved hardware/software and maintain security and asset accuracy. Support a defined application portfolio; contribute to incident, problem and service request fulfilment using ITIL practices. Create knowledge articles; collaborate with stakeholders and third parties to drive swift resolutions. What we’re looking for Experience in 1st/2nd-line support within a Windows environment. Strong customer service, communication and documentation skills. Organised, proactive problem-solver who thrives to targets and SLAs. Team player: professional, flexible, calm under pressure. Desirable: Remote Desktop, Registry Editor, PowerShell, Active Directory, Microsoft 365; exposure to change control, Windows Server/virtualisation; automation tools (e.g. PDQ, SCCM, Intune, scripting). Why join? Salary up to £35,000 DOE Hybrid Working Direct impact on critical services used by frontline teams. Broad technical exposure across applications, servers and tooling. Investment in training and development. Varied workload across multiple sites with stakeholder engagement. Apply now to keep vital services running and elevate service delivery