Location: Guildford Surrey GU4 7WA
Hours Full Time – 9:00 to 5:30
Salary: Competitive
Hybrid working two days a week from the office (first month every day)
We're excited to offer a fantastic opportunity for a motivated and proactive
Junior IT Administrator
to grow and thrive within our innovative and supportive IT department.
In this role, you'll provide first-line technical support to internal users while managing and maintaining hardware including laptops and desktops. You'll also assist with Microsoft 365 tools such as Power Automate, Teams, SharePoint, OneDrive, Outlook, and more —making a real impact on the productivity and efficiency of our teams.
What We're Looking For:
* Minimum of 2 years of hands-on IT experience
, specifically with
Active Directory
and
Microsoft 365
.
* Proven ability to
set up and configure laptops and other hardware
.
* Must
live locally to Guildford
– within approximately a 1-hour commutable drive (please, no relocation candidates).
* Own transport and a full UK driving licence
are required.
Full Job Description below:-
Role Specific Responsibilities:
First Line Support:
* Serve as the first point of contact for end-user technical issues (hardware, software, connectivity).
* Provide timely and effective troubleshooting and issue resolution.
* Escalate complex issues to senior IT staff as required.
Hardware & Asset Management:
* Set up, configure, and maintain laptops, desktops, and peripherals for new and existing users and ensure delivery of equipment to users in different locations if necessary.
* Promote responsible usage and care of corporate equipment.
* Assist in researching, sourcing, and purchasing IT equipment and software.
* Assist with the inventory management of software licenses, software, hardware, and other IT supplies.
* Coordinate repairs and replacements as needed.
User Account Management:
* Provision user accounts, email, and access permissions for new starters.
* Decommission accounts, disable access, and manage asset returns for leavers.
* Administer users and groups in Active Directory and Microsoft 365.
* Ensure correct access levels are maintained in line with company policy.
Microsoft 365 Support:
* Provide basic support and guidance on tools such as:
* Teams for communication and collaboration.
* Forms for survey and data collection.
* Power Automate for basic workflow automation.
* Outlook, SharePoint, and OneDrive for everyday business tasks.
Documentation & Reporting:
* Maintain accurate records of IT support requests, asset logs, and procurement details.
* Create and update technical documentation and user guides as needed.
Demo rooms:
* Helps set up and maintain computer stations and software for training programs and demos.
Help Desk Administration
* Help answer all trouble calls/emails and enters work orders into our CRM software.
* Assist in administering and maintaining local and web-based applications
* Liaise with Microsoft and other vendors for online services.
* Assist in the administration and maintenance of Internal Systems programs
* Interact with internal clients to resolve basic help desk issues; communicate with internal clients in a professional manner maintaining confidentiality.
* Provide responses to internal clients in a timely manner.
Career Path Core Competencies
Communication
* Listen to others and accept input from team members.
* Clearly articulate ideas and thoughts verbally.
* Accurately prepare written business correspondence that is coherent, grammatically correct, effective and professional.
* Relay relevant IT-related information to the company in a timely manner.
Professional Qualities
Leadership
* Display a positive attitude
* Demonstrate flexibility in day-to-day work. Sometimes work will be required out of hours.
* Set high standards of performance for oneself.
Teamwork
* Establish harmonious working relationships with team members.
* Appreciate each team member's contributions and values each individual member.
* Ask for help if you get stuck.
Client Management
* Value internal clients and responds to their needs as they arise.
* Establish effective working relationship with internal clients.
* Follow established communication guidelines.
* Use good judgment in what and how to communicate with internal clients.
Organisational Responsibilities
Innovator Development
* Understand the professional development process and becomes actively involved by setting challenging goals and meeting them through continuous learning.
* Seek input from mentors and supervisors.
* Actively apply feedback received to day-to-day work and strives to improve performance.
Internal Operations
* Accurately complete daily checks and procedures as required.
* Accurately complete and submits status reports in a timely manner.
* Comply with all company policies and procedures.
* Participate in the implementation and support of IT-related policies.
* Keeps workrooms and labs neat, organised and secure.