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LendInvest is the UK’s leading FinTech platform for property finance. Over the past 17 years, we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone.
A workplace culture built around trying new things, getting things done, and having fun while we do it has helped us lend more than £7.5 billion of mortgages, put thousands of new or improved homes into the UK housing market, and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology, and our people.
About the role
As an Investor Relations Associate, you will play a key role in supporting our investor community, strengthening client relationships, and supporting capital-raising initiatives. Reporting to the VP, Head of Corporate & Funds, you'll act as a key point of contact for investors—handling inbound queries and supporting outbound communications to deliver a high-quality investor experience and proactively contribute to growing our investor base.
You’ll gain a deep understanding of our investment products and business model, helping to ensure our investors are well-informed, supported, and confident in their relationship with LendInvest. This is a great opportunity for someone who is commercially minded, people-focused, and keen to develop their career in a fast-paced environment.
Key Responsibilities
- Develop a strong understanding of LendInvest’s investment platform, products, and value proposition.
- Respond to investor queries across channels, including phone, live chat, email, and our support portal.
- Manage investor workflows through the platform, ensuring a seamless and high-quality experience.
- Own the resolution of investor-reported issues from first contact through to resolution.
- Build and maintain strong relationships with existing and prospective investors.
- Support the sales and capital raising strategy by identifying and nurturing leads and investor interest.
- Assist with the onboarding of new investors, guiding them through the investment process.
- Collaborate with relevant teams to ensure investor needs are met and insights are shared.
- Escalate service or operational issues to senior management as required.
- Contribute to investor reporting, presentations, and communications materials.
- Attend investor meetings, webinars, and events, supporting relationship building and brand visibility.
- Proactively suggest improvements to the investor journey and contribute to strategic growth initiatives.
Skills & Experience
- Educated to degree level or equivalent.
- Strong numerical and analytical skills.
- Commercial awareness and interest in investment markets.
- Prior experience in investor relations, financial sales, or client services is highly desirable.
- Excellent communication skills, both written and verbal.
- Well-organised, detail-oriented, and confident managing multiple priorities.
- Proficient in tools such as Google Workspace, MS Office, and Dropbox.
- Experience using Salesforce CRM or similar systems.
- A professional, client-focused attitude with a genuine interest in building relationships.
- Comfortable working in a fast-paced, dynamic environment.
Competitive salary + company bonus scheme
Hybrid working policy (3 days in the office, 2 days from home)
️ 25 days holiday (increasing with the length of service)
Matched pension contributions up to 4%
Regular performance reviews to promote a culture of growth and development
Give as you earn scheme for charitable donations
Support for attending conferences and professional learning & development
Cycle to work scheme
Season ticket loan
Electric car loan scheme
Monthly socials & annual offsite
Diversity, Inclusion & Belonging at LendInvest
At LI we believe in bringing your whole selves to work, we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Other
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