Ocean BMW & MINI Falmouth are looking for a Workshop Controller.
Your role
As a Workshop Controller for Ocean, you’ll work with the Service Manager to deliver a high level of productivity and an excellent standard of first-time repair, while making sure you always maintain a clean, safe and professional workshop.
* Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met.
* Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind.
* Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policy.
* Working with colleagues and other departments to ensure a seamless service for customers.
* Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
* Providing estimates for servicing and repairs and setting timescales.
* Assisting technicians with technical challenges and finding the right outcome.
* Accurately recording technician time and writing technical reports and recommendations.
Your profile
* Relevant experience in the automotive industry, including previous workshop control or technician roles.
* High levels of organisation and accuracy.
* Strong IT skills.
* Fantastic interpersonal skills and the ability to communicate well with customers and colleagues across other departments, both face-to-face and via email.
* The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work.
* Ability to create more work opportunities and sales in an honest and compliant manner.
Rewards
Your hard work will be rewarded an earning potential of up to £45,000, company pension, 22 days paid holiday per year plus bank holidays andtraining at the state-of-the-art BMW Academy.
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