First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously. Pay and Benefits : A starting salary of £27,955, increasing at 6, 12, 24, and 36 months to £36,261 An annual company profit share bonus scheme Working Monday to Friday with one Saturday per month Hybrid working available once through the training period And many more Key Requirements : A top level ability to listen and question, seeking all information to form information into a suitable decision but having the self awareness to identify your own biases and preference's related to decision making You must demonstrate our winning attitude value by making mistakes and showing resilience to learn from them, and adapt to our ever changing, fast paced environment Able to demonstrate your capability to learn and develop and a proven track record of being customer driven, putting the customer and business before self interest. Key Responsibilities : Work as part of a team to process finance applications and ensure the process is efficient and as smooth as possible for our customers Through great questioning, listening and conversational skills you will assess the customers affordability along with their stability and intent, to make a lending decision You will take ownership and be expected to efficiently handle inbound and outbound calls for our customers, dealers and internal staff members To apply for this position: You must have the permanent right to work in the UK.