Overview
Delivery Station Liaison Agent at Amazon – Berry Hill Industrial Estate, United Kingdom.
Role summary: Delivery Station Liaison Agents are in direct contact with customers to ensure missed deliveries are successfully delivered and customer queries are handled effectively. You will respond quickly and implement solutions to keep this vital part of Amazon’s operations running smoothly.
Responsibilities
* Place outbound calls to customers
* Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
* Keep daily, weekly and monthly records of progress with customer queries
* Follow Standard Operating Procedures and keep customer data secure
* Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes
A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll work to resolve it straight away.
Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with customers daily, using your understanding of our supply chain and local knowledge of delivery connections and warehouses.
About The Team
Our Delivery Service Liaison (DSL) team helps customers with last-mile deliveries. Our goal is to get parcels to customers in cases of errors or failed deliveries. We handle actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address.
DSL agents combine customer service and logistics expertise and partner with multiple Amazon teams. Some team members are managers who support regions and countries. We work together to get parcels into customers’ hands.
Basic Qualifications
* Experience dealing effectively with customers during problem resolution and operating under pressure, or experience in technical support
* Relevant experience in an administrative support role involving collaboration with internal or external teams
* Relevant experience solving problems related to customer queries or internal process issues
* Advanced proficiency in English (CEFR C1)
Preferred Qualifications
* Experience communicating and presenting to senior leadership
* Professional experience in a fast-paced environment
Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodation or adjustment during the application and hiring process, please visit the accommodations page for more information.
Job title specifics: Company – Amazon UK Services Ltd. | Job ID: A3104011
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