Time to Shine Leadership Opportunity Were excited to be recruiting for a Therapeutic Support Service role at Nexus, funded by the Rank Foundation as part of their Time to Shine Leader Programme. This is an excellent opportunity to join Nexus in a meaningful and impactful role, while also developing your leadership skills through the Rank Foundations inspiring programme of events and development opportunities throughout the year-long funded post. Job Description Role: Therapeutic Support Services Assistant Location: Belfast, Nexus Office Duration: 12-month funded placement with RANK Time to Shine Leader (T2S) Reports to: Therapeutic Services Officer Hours: 35 per week Salary: £23, 000 per year Purpose of the Role The T2S Leader will play a pivotal role in enhancing the client journey across Nexuss therapeutic services, ensuring that every individual who reaches out for support experiences a personal, compassionate, and responsive service from first contact to completion. Building upon the existing referral management function, this role will support on embedding a person-centred approach to client onboarding, communication, and service experience. The postholder will act as a bridge between administration and therapeutic support combining empathy, innovation, and operational insight to improve how clients engage with Nexus services. This role represents an opportunity to shape best practice in trauma-informed client engagement, supporting Nexuss mission to empower and heal those affected by sexual and domestic abuse. Key Responsibilities Client Experience & Engagement Provide a warm, calm, and supportive first point of contact for individuals referring to Nexus services, ensuring all interactions reflect empathy, professionalism, and understanding. Offering a personalised onboarding experience for clients, supporting their journey from initial referral through to service exit. Communicate regularly with clients to ensure they feel informed, valued, and supported throughout their engagement with Nexus. Gather and respond to client feedback, using insights to shape service improvements and highlight opportunities for innovation. Process & Service Improvement Review referral and triage processes to ensure they are trauma-informed, inclusive, and efficient. Work collaboratively with the Therapeutic Services Team to identify barriers within referral pathways and propose solutions that enhance both client experience and operational flow. Support the development of clear, accessible communication materials to help clients better understand Nexuss services and processes. Data, Reporting & Evaluation Record and maintain accurate client information in line with data protection legislation and organisational policies. Analyse trends in referral data to support service development and reporting requirements. Contribute to evaluation of the T2S projects outcomes, demonstrating how improved processes positively impact client satisfaction, engagement, and wellbeing. Collaboration & Leadership Be a key contributor within the Therapeutic Services Team and wider Nexus team to embed a culture of client-centred practice across all contact points. Act as a champion for innovation and compassionate service delivery, modelling best practice in communication and client care. Build strong relationships with external partners and community organisations to strengthen onward referral and signposting pathways. Person Specification Essential Criteria Qualifications Educated to A-Level standard or equivalent qualification. OR Educated to GCSE standard with a minimum of 3 years experience in a health, social care, or community-based setting involving client contact or referral processes. Skills & Experience Demonstrable ability to communicate effectively, both verbally and in writing, with empathy and professionalism. Experience managing client or service-user enquiries in a sensitive and confidential manner. Strong ICT skills, including the use of Microsoft Office 365 and data management systems. Understanding of safeguarding and risk management principles in client-facing roles. Ability to work independently, problem-solve, and exercise sound judgement within defined procedures. Desirable Criteria Experience working within the sexual or domestic abuse sector. Working towards or completion of a Level 4 Counselling qualification (or equivalent). Experience applying trauma-informed principles in service delivery. Knowledge of the voluntary/community sector and the services available to people affected by trauma or abuse. Experience engaging with individuals who face communication barriers (e.g. Deaf community, non-native English speakers). Recognised ICT or data management qualification. The successful applicant will be subject to an Enhanced Access NI check. This job description is not incorporated into the contract of employment. It is intended as a guide and should not be viewed as an inflexible specification. It may be varied from time to time in the light of strategic developments following discussion with the post holder. To apply please send your CV to Closing Date is 12 noon Monday 24th February 2026 If youre ready to grow as a leader while making a real difference, wed love to hear from you!