Employer: Agored Cymru
Location: 3 Purbeck House, Lambourne Crescent, Llanishen, CF14 5GJ, United Kingdom
Pay: £10 per hour
Hours of work: 31‑40 hours per week
Training provider: Educ8
Level: Apprenticeship (Level 3)
Sector: Education and Information Services
Pathway: Learning and Development
Possible start date: 08 June 2026
Closing date: 05 June 2026
Positions available: 1
Vacancy ID: 7000
Responsibilities
* Provide advice, guidance and support to current and prospective customers:
o Via telephone, email and in person
o Monitoring and actioning incoming requests for information via internal platforms
o Liaising with colleagues to ensure customer queries are addressed and resolved in a timely manner
* Undertaking administrative duties in relation to:
o Learner registration
o Claiming and awarding
o Certification
* Provide support with additional administrative tasks to Agored Cymru colleagues
Additional Information
Willingness to travel across Wales including some overnight stays.
Skills
* Ability to operate through the medium of Welsh is highly desirable
* A full driving licence is desirable
Qualifications
* GCSE English or Welsh (or equivalent)
* GCSE Maths (or equivalent)
Language
Welsh Spoken Skills: No
Welsh Written Skills: No
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
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