At the Carden Surgery we open five days a week, working from 08.15-18.30. As a Medical Receptionist you would be thefirst point of contactfor all patients at the practice. This would includebooking appointmentsusing the system,greeting patientson arrival and notifying the appropriate clinician. While in the waiting room, the patientswould be in your care,and so you would need to observe them and notify the appropriate staff should they need immediate health requirements. You would receivepatient enquires via email, phone and in person, helping in a courteous manner. Some conversations may be of a delicate nature, and so you would have to maintain confidentiality at all times as well as be empathetic. As you would be manning thereception desk,you would be ensuring it and the surrounding area is tidy and above all safe. You would be accurately keeping records and completing clerical duties such as filing, photocopying and faxing. You will also be processing repeat prescriptions where necessary.
Main duties of the job
While you may not have worked in a general practice before,you will be a confident communicatorwho is able to speak to othersin person and over the phone. You will be in contact with a wide range of people in different situations and from different backgrounds. As such, your empathy and sensitivity towards patients and private information is vital. You will be able to manage your own workload without close supervision, being an efficient organiser. In line with this, you will also have experience in data input, ensuring all information is accurate on the EMIS and Docman systems. Essential- Administration Experience - Strong Communication Skills - Excellent Organisation - Ability to work under pressure - Receptionist Experience
About us
The Carden Surgery is located on the outskirts of the city centre and is a dual site practice; our secondary site is in Coldean Village. We have approximately 8.5 thousand patients and expect this to grow rapidly with new local housing developments nearing completion.
With a growing list size we are keen to ensure our our workforce grows to support our patients needs as patient care is our priority.
Job responsibilities
* Answering phones and forwarding calls to the appropriate GP or department or taking down messages for forwarding later.
* Booking patient appointments correctly.
* Checking patients in for their appointment.
* Collecting patient information and providing it to relevant medical leads
* Ensuring that each patient has the proper documentation and sign-in sheets
* Handling correspondence and file transfers - scanning documents on Docman
* Processing new patient registrations.
Person Specification
Experience
* Patient care/navigation experience.
* Comfortable with the use of IT
* Use of EMIS/Docman
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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