WA Consultants are searching for a Service Asset and Configuration Manager for our client – inside IR35, 1 day per week onsite is a minimum requirement. Government experience and SC clearance required. £ umbrella rate per day
This role requires expertise in Service Asset and Configuration Management (preferable in the ServiceNow Common Services Data Model (CSDM)), Integration, Change Management, and Service Level Management and the primary purpose is to drive continual service improvements to the processes.
Specific work packages are likely to include the Integration of Product, Service and Contract information across Service Now and Dynamics platforms. Implementation of Dynamic IT Change models and work to mature our approach to Service Level Management
Key Responsibilities:
* Design and implement automated workflows to streamline service delivery and change
* Support pipeline deployment automation and continuous delivery
* Manage integration of IT services across platforms, including Dynamics and CRM
* Drive improvements in service level management, ensuring SLAs are defined and monitored and processes aligned with Best Practice and fit for purpose.
* Collaborate with stakeholders to improve service management best practice across the organisation
* Ensure compliance with ITIL and other relevant service management
Essential Skills and Experience:
* Strong understanding of Common Service Data Model (CSDM) and its application in service
* Experience in designing and implementing automated workflows and change
* Proven track record in service level management and SLA
* Expertise in IT service integration, particularly with ServiceNow and Dynamics
* Knowledge of ITIL framework and service management best
* Excellent stakeholder engagement and communication
Desirable Skills and Experience:
* Experience in a public sector or government environment with experience of regulated
* Knowledge of digital, data, and technology trends and
* Relevant certifications, such as ITIL, PRINCE2, or
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