Job Title: Job Coach
Location: Community-Based / Hybrid – Hillingdon
Salary: £31,873 – £36,927 DOE
Contract: Full-Time, Permanent (37.5 hours per week)
(Roles also available in Brent, Barnet, Hillingdon, Hammersmith and Fulham, Harrow and Hounslow)
Role Overview:
We are currently recruiting for Employment Specialists to support the delivery of the Connect to Work model across West London. This is an opportunity to work within a purpose-driven organisation helping individuals with health conditions or barriers to employment secure meaningful, sustainable jobs.
As an Employment Specialist, you will manage a caseload of up to 25 participants, delivering one-to-one support to help them prepare for, enter, and sustain employment. You will work within a Primary Care Network (PCN) environment and in the community—supporting participants through all stages of their employment journey, including engagement, vocational profiling, job search, placement, and in-work support.
You will build strong relationships with clients, health professionals, community stakeholders and employers to deliver a tailored and person-centred service that promotes social inclusion, wellbeing, and independence through work.
Key Responsibilities:
Deliver the IPS model with fidelity, providing personalised, strengths-based employment support.
Manage a caseload of approximately 25 participants, supporting them into suitable paid work.
Carry out vocational profiling, job matching and employer engagement activities.
Liaise with GPs, mental health professionals, and other referrers to ensure smooth client transitions.
Provide in-work support and coaching, gradually withdrawing as appropriate.
Generate referrals through proactive partnership work and service promotion.
Track outcomes and ensure performance against KPIs – including 6 new programme starts and 3 job outcomes per month.
Work 4 days per week in the community, with flexibility for admin or remote tasks.
Essential/Desirable Criteria:
Essential:
Experience supporting people into employment (e.g. employability, careers guidance, IPS, recruitment).
Strong interpersonal and communication skills.
Organised, target-driven and comfortable working independently.
Knowledge of the IPS model (training provided if not previously delivered).
Ability to build rapport with diverse stakeholders and promote services effectively.
Comfortable working across multiple boroughs and locations.
Basic IT skills and proficiency with case management or CRM systems.
Desirable:
Previous experience in mental health, primary care, public health or community-based services.
Experience working to performance targets in a fast-paced, outcomes-focused environment.
Driving licence and access to a vehicle (desirable, not essential).
Benefits:
£8 per day allowance for refreshments while working in the community
Paid travel between appointments (excluding first/last journey of the day)
25 days holiday + bank holidays, rising to 28 with service (option to buy more)
2 paid volunteering days per year
Enhanced pension (post 6 months)
Life Assurance – 3x salary
Full access to CPD and funded professional development (e.g. apprenticeships, master’s programmes)
Active inclusion and diversity networks
Flexible working opportunities from day one
Health cash plan and employee assistance programme