Job summary
The Lansdowne Surgery are looking to recruit an experienced receptionist and/or reception lead to assist our reception team in the smooth running of day - to - day operations. The Reception Lead will work with the Reception Manager to deliver quality patient-focused care and promoting and maintaining a positive and cupportive cluture within the team.
Main duties of the job
Core Principles
To deputize for the Reception team in the absence of the Reception manager and ensure the team demonstrates the highest level of customer care
To ensure confidentiality of information (written/oral or electronic) is preserved at all times whether at or away from work
To follow practice procedures to ensure that Caldicott Guardian and Security requirements are met at all times
To follow procedures to ensure compliance with the Data Protection Act 1998
To follow all practice protocols concerned with the maintenance of ethical practice
To support and participate in initiatives to ensure a safe and healthy environment for all practice users. This includes following procedures to ensure the control of potential hazards to health and safety.
To respect, support, contribute to and take personal responsibility for implementing commitment to Diversity and Equality of Opportunity
To contribute to a culture of continuous improvement
To perform duties to standards required by the practice in accordance with quality assurance
To demonstrate commitment to Continuing Professional Development
To demonstrate computer literacy
About us
The Lansdowne Surgery services approx. 7,000 patients in the Devizes and surrounding villages area. We work closely with other practices in our PCN to deliver a innovative and first of its kind, purpose built Urgent Care Centre delivering exceptional same-day care. The Lansdowne Surgery comprises of 4 GP Partners, each with their own patients lists with a strong focus on contiunity and 'Family GP' practice.
Details Date posted
09 June 2025
Pay scheme
Other
Salary
£12.51 to £12.81 an hour Dependent on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A5785-25-0003
Job locations
The Lansdowne Surgery
Waiblingen Way
Devizes
Wiltshire
SN10 2BU
Job description Job responsibilities
Job title: Senior Receptionist
Practice Objectives: To support our team of receptionists in providing prompt and professional health care for patients attending our surgery.
Job Holders Objectives: To efficiently manage the day to day running of the reception area within the surgery.
To undertake dedicated administrative duties as requested by the Operations Manager & Partners
Accountable to: Reception Manager
Responsible to: Reception Manager
Responsible for: Self and all members of the reception team
Hours per week: 25 - 37.5 hours per week
Hourly Rate: £12.51 - £12.81 per hour. (Dependent on Experience)
Working Pattern: As per current hours 25 hours per week
Working Conditions: Reception based
Non Smoking environment
Essential Skills / Qualifications:
- Knowledge and experience of working with clinical workplace, preferably SystmOne experience.
- 2 + years of reception experience in a general practice.
- Keen and positive outlook to personal development and continuous learning.
Desirable skills / Qualifications:
- Experience in team planning to distribute workloads.
- Experience or knowledge of general practice processes.
Essential Activities
Supervising the Reception areas (In the absence of the Reception Manager)
This involves mentoring and supervising receptionists of the non-clinical team.
* Setting and ensuring the highest standards of professional service to the patients
* Overseeing the running of day-to-day reception area.
* Delegating routine tasks, organising rotas to include holiday cover, following agreement with Reception Manager
* Liaising with management team concerning staffing and organisation of work
* Overseeing the training of new and existing members of the reception team
Acting as a central source of information
* Ensuring that cover is in place for sickness and holiday periods
Receiving and making telephone calls
This involves using the practice telephone systems and adopting a telephone manner in accordance with organisational protocols. This includes:
Dealing with all telephone calls professionally (with care, civility and efficiency)
* Ensuring confidentiality is maintained whilst receiving and making telephone calls
* Receiving and making telephone calls as required
* Transferring calls to the appropriate member of the Primary Health Care Team
* Taking messages as appropriate and ensuring the message is passed on to the appropriate member of the practice or associated organisations
* Ensuring that the system is operational at the beginning and end of each day in accordance with practice protocol. This includes changing the answer phone message to reflect services, for example, emergency only or out of hours services.
Dealing with patient requests for registration as per practice protocol
This involves:
Explaining practice arrangements and formal requirements to patients requesting registration
* Providing the patient with the relevant forms and literature including patient handbook
* Registering patients onto the clinical system
* Ensuring the information is entered on to the registration forms and onto Vision accurately
Operating the practice appointment system
This involves using the practice computer to make, cancel and change appointments and appointment sessions/schedules. This includes:
Making, amending and cancelling appointments
Being aware of the various ranges of services the practice and associated organisations provide and having the ability to make the appropriate appointment
Checking patients in on arrival at the practice
Making Health Care Professionals aware of patients who may need immediate attention or who have special needs (e.g. hearing or visual impairment)
Being able to direct patients to the appropriate Health Care Professional
Creating, amending and cancelling appointment sessions for session holders
Contributing to the implementation of Services:
Applying practice policies, standards and guidance
Discussing with other members of the team how the policies, standards and guidelines will affect own work
To produce rotas in conjunction with the Reception Manager which consider annual leave, UCT cover and locums
To undertake QOF support work training for this will be provided.
To act as IT champion being point of contact for PCN IT Lead. To discuss with Operations Manager implementation of any changes to systems as a result.
To provide Smartcard support to all staff as necessary, unlocking cards and renewing certificates as necessary.
This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or management team.
Job description Job responsibilities
Job title: Senior Receptionist
Practice Objectives: To support our team of receptionists in providing prompt and professional health care for patients attending our surgery.
Job Holders Objectives: To efficiently manage the day to day running of the reception area within the surgery.
To undertake dedicated administrative duties as requested by the Operations Manager & Partners
Accountable to: Reception Manager
Responsible to: Reception Manager
Responsible for: Self and all members of the reception team
Hours per week: 25 - 37.5 hours per week
Hourly Rate: £12.51 - £12.81 per hour. (Dependent on Experience)
Working Pattern: As per current hours 25 hours per week
Working Conditions: Reception based
Non Smoking environment
Essential Skills / Qualifications:
- Knowledge and experience of working with clinical workplace, preferably SystmOne experience.
- 2 + years of reception experience in a general practice.
- Keen and positive outlook to personal development and continuous learning.
Desirable skills / Qualifications:
- Experience in team planning to distribute workloads.
- Experience or knowledge of general practice processes.
Essential Activities
Supervising the Reception areas (In the absence of the Reception Manager)
This involves mentoring and supervising receptionists of the non-clinical team.
* Setting and ensuring the highest standards of professional service to the patients
* Overseeing the running of day-to-day reception area.
* Delegating routine tasks, organising rotas to include holiday cover, following agreement with Reception Manager
* Liaising with management team concerning staffing and organisation of work
* Overseeing the training of new and existing members of the reception team
Acting as a central source of information
* Ensuring that cover is in place for sickness and holiday periods
Receiving and making telephone calls
This involves using the practice telephone systems and adopting a telephone manner in accordance with organisational protocols. This includes:
Dealing with all telephone calls professionally (with care, civility and efficiency)
* Ensuring confidentiality is maintained whilst receiving and making telephone calls
* Receiving and making telephone calls as required
* Transferring calls to the appropriate member of the Primary Health Care Team
* Taking messages as appropriate and ensuring the message is passed on to the appropriate member of the practice or associated organisations
* Ensuring that the system is operational at the beginning and end of each day in accordance with practice protocol. This includes changing the answer phone message to reflect services, for example, emergency only or out of hours services.
Dealing with patient requests for registration as per practice protocol
This involves:
Explaining practice arrangements and formal requirements to patients requesting registration
* Providing the patient with the relevant forms and literature including patient handbook
* Registering patients onto the clinical system
* Ensuring the information is entered on to the registration forms and onto Vision accurately
Operating the practice appointment system
This involves using the practice computer to make, cancel and change appointments and appointment sessions/schedules. This includes:
Making, amending and cancelling appointments
Being aware of the various ranges of services the practice and associated organisations provide and having the ability to make the appropriate appointment
Checking patients in on arrival at the practice
Making Health Care Professionals aware of patients who may need immediate attention or who have special needs (e.g. hearing or visual impairment)
Being able to direct patients to the appropriate Health Care Professional
Creating, amending and cancelling appointment sessions for session holders
Contributing to the implementation of Services:
Applying practice policies, standards and guidance
Discussing with other members of the team how the policies, standards and guidelines will affect own work
To produce rotas in conjunction with the Reception Manager which consider annual leave, UCT cover and locums
To undertake QOF support work training for this will be provided.
To act as IT champion being point of contact for PCN IT Lead. To discuss with Operations Manager implementation of any changes to systems as a result.
To provide Smartcard support to all staff as necessary, unlocking cards and renewing certificates as necessary.
This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or management team.
Person Specification Experience Essential
* 2 years experience of GP receptionist / GP Administration
Person Specification Experience Essential
* 2 years experience of GP receptionist / GP Administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
The Lansdowne Surgery
Address
The Lansdowne Surgery
Waiblingen Way
Devizes
Wiltshire
SN10 2BU
Employer's website
https://www.devizespcn.nhs.uk/lansdowne-surgery/ (Opens in a new tab)
Employer details Employer name
The Lansdowne Surgery
Address
The Lansdowne Surgery
Waiblingen Way
Devizes
Wiltshire
SN10 2BU
Employer's website
https://www.devizespcn.nhs.uk/lansdowne-surgery/ (Opens in a new tab)
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