Job Description
The Service & Team: The Together for Families directorate provides support to children and families within the county.
Cornwall's Family Hubs support the delivery of services for families, children and young people aged from pre-birth to 19 years old (or up to 25 years for anyone with a Special Educational Needs and Disabilities). The Business Support Team provide reception cover for the Family Hubs across Cornwall and support the work of the Family Help Service.
The Role
We have a permanent part-time vacancy (29.6 hours over 4 days) for a Business Support Assistant based within Kerrier and Penwith Family Hubs supporting the work of the Family Help Service. Core working location will be across Helston and Hayle with expectation to provide cover within the locality as required.
The primary role is to provide reception and administrative support in the delivery of services, supporting operational colleagues and ensuring timely communications with service users and partner agencies. This is a public/customer‑facing role, statutory English language requirement applies.
This position will be subject to an enhanced criminal record disclosure check.
What You’ll Need To Succeed
Applicants should have 4 GCSEs (A‑C) or equivalent, including English and Maths; excellent keyboard skills and significant experience of general office procedures and reception tasks. Good interpersonal and communication skills, ability to liaise appropriately with all levels of professional staff, service users and other agencies. A professional approach applying discretion and diplomacy is essential. Flexibility and ability to work in a busy team environment, producing good quality, accurate outputs while often working to deadlines.
Assessment Questions
* The post holder will be required to support a busy reception desk, managing room bookings via email and telephone calls as well as welcoming visitors. Please detail your experience in this area.
* Maintaining high‑quality records and organised filing systems, while also managing tight deadlines. Please describe your experience in meeting these expectations.
* Please list which Microsoft based applications you are able to use confidently and provide an example of how you have used one of these applications to complete a task.
* Due to the requirement to cover other Family Hub buildings across the locality, a driving licence and car is essential. Please confirm that you hold a full UK driver's licence and have access to a vehicle.
What You’ll Get In Return
Cornwall Council provides a reward and benefits package to attract, motivate and reward employees. We offer flexible working options to support work/life balance, whilst ensuring service needs are met.
Our Core Employee Rewards And Benefits
* a competitive salary.
* a defined benefit pension scheme, based on your career average earnings, including the option for extra voluntary contributions.
* a generous annual leave entitlement with the potential to purchase additional leave.
* A national award‑winning employee health and wellbeing programme.
* Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Equal Opportunities Statement
An equal opportunities and Disability Confident employer, we will assess applicants on their merits.
#J-18808-Ljbffr