Job description
Organisation: Derby Homes
37 hours per week. Part Time hours will be considered.
2 Permanent Positions.
Derby Homes
PREVIOUS APPLICANTS NEED NOT APPLY
The Customer Service team is a great place to learn about Derby Homes and develop through the organisation.
In this role, you will answer customer enquiries and requests about Derby Homes services made by phone, face to face and via electronic media. As the work is fast paced and demanding, you must be able to respond promptly as well as politely and accurately in order to resolve the customer query.
You will be given thorough training through your induction period and learn all about social housing and the service Derby Homes offer.
We are looking for people who have a proven track record of dealing with customers.
The ability to record accurate detail and use IT systems is essential. You will need to have an understanding of Microsoft Office Packages.
You will have demonstrated that you are a good listener and clear communicator who can remain calm and professional whilst displaying a caring an empathetic attitude.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
Please use the links below to download supporting information. Before you fill in the