Job Description
Technical Support Specialist £27k
Overview
A hands-on technical support role providing first-line assistance to both external customers and internal users – this is a hybrid role – 3 days in the office 2 from home.
The position supports a range of connectivity and technology products, contributes to IT support activities, and assists with operational tasks where required.
Responsibilities
* Provide first-line technical support to customers and internal users
* Troubleshoot, resolve, and document technical issues efficiently
* Offer technical guidance to commercial and operational teams
* Support basic IT tasks including device setup and user support
* Maintain strong product and system knowledge
* Test and prepare equipment to ensure it is deployment-ready
* Deliver training and create simple technical documentation
* Support connectivity-related requests
* Assist with equipment handling, despatch, and returns
* Participate in an on-call or out-of-hours rota where required
* Deliver a professional, customer-focused support experience at all times
Additional Information
* Broad, varied role combining technical support, IT assistance, and operations
* Other reasonable duties may be required in line with skills and experience