DEPARTMENT: Operations
LOCATION: Hersham Office
PURPOSE OF THE ROLE
To work closely with the Marketing and Supply teams to ensure all Launch and Sample orders are managed and processed on time within agreed SLAs. To Support Operations Specialist with internal orders and order processing.
Job responsibilities
MAIN RESPONSIBILITIES
Launch Management POSM/Free Goods Orders
* To be the main point of contact for UK and EIRE launch and order planning for POSM and free goods
* Assist with the successful implementation of all launch activities so that all on counter dates are met
* Work closely with the Supply team to ensure orders and matrixes are downloaded from Aurora in the agreed time frame
* To clearly communicate the status of, and manage solutions for, launch management, distribution management, shortage reports, and any logistical constraints for POSM
* Any ad-hoc duties as required
Key Account Management
* Place all POSM/Free Goods orders
* Manage POSM/Free Goods fulfilment within PCD and communicate to relevant stakeholders
* Develop internal relationships within brands to maintain the role of a trusted partner and ensure operational excellence
* Respond to all queries and issues related to POSM/free goods post fulfilment
* To clearly communicate the status of and manage all POSM/free goods launch orders internally and externally to retailers
* Assist Operations Specialist with Daily and Weekly reports to Commercial team
Logistics Management
* Coordinate shipping requests with distribution Milton Keynes
* Act as a liaison between distribution centre in Milton Keynes, transport partners, the customer and Supply and marketing teams
* Prepare all operational reports concerning demand activities for Launch orders
* To communicate the order flow status to the customer and subsequently onto all relevant business stakeholders as necessary
Internal Collaboration
* Work in tandem with the wider operational team to ensure information is captured and passed onto the relevant team member in a timely fashion
* Actively participate in daily, weekly and monthly team meetings to maintain good communication within the department
Profile
* Excellent written and verbal communication skills
* Eager to learn and adaptable
* Action orientated and proactive
* Ability to prioritise, and effective time management skills
* Adaptable, with great problem solving skills
* Quick thinking, supportive and calm under pressure
* 2-3 years of operational, logistics or customer service experience in a FMCGs environment
Technical skills
* Proficient in Microsoft applications (Word, Excel)
* Proficient in SAP or comparable ERP system.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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