Role: Implementation Manager
Location: We operate a hybrid schedule, meaning 2‑3 days a week in the office based at Thorpe Park, Leeds.
Salary: DOE, plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient‑centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
The Implementation Manager sits at the heart of business change, driving strategic initiatives from plan to reality. With a strong focus on delivery, the role brings structure, momentum, and alignment to cross‑functional transformation programmes.
Why you’ll love working with us
We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.
Financial security & rewards
* Competitive contributory pension
* Occupational sick pay
* Long‑service awards and refer‑a‑friend bonuses
* Professional registration fees covered (GPhC, NMC, CIPD and more)
* Cycle to Work and Green Car schemes (subject to eligibility)
Family‑friendly
* Enhanced maternity and paternity pay
* Flexible hybrid working to help balance work and home life
Health & wellbeing
* Private healthcare insurance at discounted rates (Aviva)
* Employee Assistance Programme and in‑house mental health support
* Access to discounted gym memberships via Blue Light Card and benefits schemes
* Regular health and wellbeing initiatives
Career growth
* Strong commitment to CPD, training and professional development
Time off & flexibility
* 25 days’ annual leave, increasing with service
* Buy and sell holiday scheme
Everyday perks & exclusive discounts
* Blue Light Card and employee discount platform
* Exclusive discounts at The Springs, Leeds
* 25% off health & beauty purchases
* 25% off Pharmacy2U Private Online Doctor services
Culture & community
* Regular social events throughout the year
What you’ll be doing
* Supporting the delivery of strategic initiatives, including partnership onboarding and operational change
* Coordinating cross‑functional workstreams to ensure readiness for implementation
* Maintaining delivery plans, RAID logs, and reporting dashboards
* Supporting due diligence activities by gathering data, documenting findings, and identifying operational impacts
* Assisting with the development of communication and change management plans
* Tracking progress against milestones and escalating risks or issues as needed
* Facilitating knowledge transfer and ensuring documentation is complete and accurate
* Preparing clear reports and updates for senior stakeholders
Who are we looking for
* Strong project coordination skills with the ability to manage multiple tasks
* Strong organisational skills with a high level of attention to detail
* Clear communicator, able to summarise complex information effectivelyExperience supporting strategic programmes, partnerships, or operational change
* Experience producing RAID logs, dashboards, and reports
* Familiarity with OKRs, Agile and Waterfall methodologies, and benefits tracking
* Delivery‑focused, organised, and proactive approach
* Strong stakeholder engagement and relationship‑building skills
* Adaptable and comfortable working at pace
* Collaborative and supportive working style
Next steps
Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check.
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