City Spa Receptionist
Champneys City Spa St Albans
Contract: Part Time
Salary: up to £12.21 Plus commission
32 hours per week
We are seeking a friendly, organised, and professional Receptionist to be the first point of contact for our clients. The ideal candidate will be responsible for managing front desk operations, ensuring a seamless client experience, and supporting the spa team with administrative tasks.
Some Responsibilities include;
* Greet clients warmly upon arrival and ensure a welcoming environment
* Schedule, confirm, and manage appointments using salon booking software
* Answer phone calls and respond to inquiries about services, prices, and availability
* Process payments and handle cash, card, and digital transactions accurately
* Maintain cleanliness and organization of the reception area
* Upsell salon products and services where appropriate
* Coordinate client flow with stylists and service providers
* Handle client feedback professionally and escalate issues to the manager if needed
* Perform light administrative tasks such as data entry, inventory tracking, and filing
Previous experience in a receptionist or customer service role (salon/spa experience is a plus)
Strong communication and interpersonal skills
Availability to work evenings and weekends.
Benefits
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
* Health, Wellness and Wellbeing incentives
* Champneys experiences (such an overnight stay or an ultimate spa day experience)
* App technology for all our essential forms
* In house social media connecting our Champneys Family
* Motivating, rewarding and engaging colleague events
* Discounted stays for you, your friends and family at any of our Hotels or Resorts
* Complimentary Spa Day on completion of your probationary period
* 50% discount on all Champneys products
* Great discounts on our partner products Elemis and Clarins
* Discounted membership to our exceptional health clubs
* Access to Learning & Development aimed at job satisfaction and career advancement
* Merlin Entertainments Attraction
* Introduce a friend incentive
* Long Service celebrations
* Professional Uniform