Description
New Opportunity working as part of an amazing management team in Preston
As a Team Manager in Davies, you would be responsible for overseeing a team of insurance claim professionals who work to process claims efficiently, accurately, and in compliance with regulations. Your leadership, technical expertise and excellent service delivery track record along with customer & Cost focus will contribute to the success of the claims department and overall business strategy
Your New Role
* Leading a team of 12 – 16 claim handlers Providing guidance, training, and mentorship to team members Monitoring individual and team performance to ensure productivity and quality targets are met
* Overseeing the processing of insurance/emergency claims from start to finish Reviewing and approving complex or high-value claims Ensuring claims are handled in accordance with company policies and industry regulations
* Compiling and analysing data related to claims processing metrics Generating reports for management to assess team performance and efficiency Making recommendations for process improvements based on data analysis
* Implementing quality assurance processes to minimise errors and inaccuracies Regularly listening to calls in order understand any blockers to overall customer experience Addressing issues affecting claim processing efficiency or accuracy via regular audits
* Resolving escalated customer issues or complaints, prioritising informal resolution Ensuring a high level of customer satisfaction with the claims process Developing strategies to improve customer service within the claims department
* Staying up-to-date with insurance laws, regulations, and industry trends Ensuring that the claims' team adheres to all legal and regulatory requirements Implementing training programs to educate team members on compliance issues
* Working closely with other departments especially in times of seasonal uplift and surge Collaborating with IT teams to implement or improve claim processing systems Participating in cross-functional projects to enhance overall business operations
* INDUKI
What You'll Bring to the Role
Previous experience in insurance claims processing, with at least 2 years in a supervisory or management role
Strong knowledge of insurance products, procedures, and regulations
Excellent leadership and team-building skills
Effective communication skills, both verbal and written
Analytical mindset with the ability to interpret data and make strategic decisions
Proficiency in using claims processing software and Microsoft Office Suite
Not sure you meet all qualifications? Let us decide Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
Benefits
Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).
* Join us and enjoy our ever-evolving benefits, including but not limited to:
* Reward platform – discounts for over 800 retailers
* 25 days holiday (rising with service)
* Well-being centre
* Recognition programme
* Paid fertility appointments
* Fostering friendly employer
* Pension - matched contribution at 5%
* Life Assurance (4 x basic salary)
* Development, training, and professional qualification
About Davies
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.