Annual wage £20,319.00 Working week Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm, Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday). Total hours per week: 37.5 Expected duration 17 Months Possible start date 15 May 2024 Date posted 10 Apr 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000243145 Positions 4 available What you will do in your working day CRS is an award-winning, innovative UK Debt Collection Agency who are working on behalf of some of the largest UK financial insurance and utility companies. Your duties and responsibilities include: Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers Maintain high service standards and continually improve the service to customers Work well within a dynamic team environment Negotiate, investigate and resolve issues whilst proactively seeking solutions The training you will be getting Customer Service Practitioner Level 2 Apprenticeship Standard End Point Assessment Level 2 Functional Skills in maths and English Delivery method and location of training to be confirmed What to expect at the end of your apprenticeship Career progression includes Team Leader and Team Managment Progression on successful completion of the apprenticeship. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Confident telephone manner, Excellent Customer Service, Excellent listening skills, Good problem solver, Dedicated, Hard working, Confident individual, Team player, Enthusiastic & self motivated, Able to work in a busy role, Remain calm under pressure, Flexible & Proactive Qualifications GCSE or equivalent English (Grade A - C / 9 - 4) Desired GCSE or equivalent Maths (Grade A - C / 9 - 4) Desired Things to consider The role offers an uncapped bonus scheme. 5% employee pension contributions. Breakfast provided twice a week. Free onsite Parking. Access to Employee assistance programme. Given a day off on your Birthday