Overview
We are seeking a friendly, confident, and proactive individual to join the Meet & Greet team as a Reception Assistant at Shire Hall, Warwick. You will be the welcoming face of Warwickshire County Council, providing a high-quality front-of-house service to staff, Councillors, visitors and members of the public.
Job Details
* Location: Shire Hall, Warwick
* Hours: 1-5pm, Monday – Thursday
* Employer: Warwickshire County Council
* Employment type: Part-time
Responsibilities
* Providing a warm and professional welcome to all visitors and staff.
* Handling enquiries in person, by phone, and via email.
* Supporting building users with directions and information.
* Maintaining accurate visitor records and following security procedures.
* Assisting with basic administrative tasks to support the wider team.
* Deliver clear, helpful information and confidently guide individuals to appropriate local services and support.
Qualifications
* Excellent customer service skills and a courteous, approachable manner.
* Confident communication skills across all channels – face-to-face, phone, and written.
* Experience working in a busy customer service or reception environment.
* Strong IT skills, particularly in Microsoft Office (Word, Outlook, Excel).
* A methodical and accurate approach to work, with the ability to stay calm under pressure.
* Flexibility to cover team absences, sometimes at short notice.
* Ability to handle challenging situations with empathy and professionalism.
* Commitment to maintaining confidentiality and following procedures.
Additional information
* The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
* Closing date: 15 September 2025
* Interview date: Week commencing 22 September 2025
How to apply
For further information please see the Job Description and Person Specification. To discuss the role please contact Beth Hall by emailing bethhall@warwickshire.gov.uk
Closing date: 15 September 2025; Interview date: Week commencing 22 September 2025.
Equality and Diversity
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.
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