Job Purpose To provide a friendly, professional, and efficient receptionist service, primarily based at our Liverpool office, with occasional cover required at our Birkenhead office, responding to internal and external enquiries in a helpful and timely manner. Key Responsibilities Answer and screen incoming calls, consistently delivering a positive and professional client experience. Greet all visitors, providing a warm and welcoming front‑of‑house service to Carpenters Group. Manage the internal diary system for all meeting rooms across the business. Coordinate meeting requests and allocate appropriate meeting rooms accordingly. Monitor and manage the reception email inbox, redirecting enquiries to the appropriate departments. Ensure meeting rooms are maintained to a high standard and set up in line with meeting requirements. Arrange lunch orders and refreshments for meetings as required. Coordinate transport arrangements for external clients and visitors. Provide daily visitor information and updates to the Management Team. Input and maintain client satisfaction questionnaire data accurately. Act as a key liaison point between clients, visitors, and internal colleagues. Support the Facilities team with ad‑hoc duties as required. Ensure all principal accountabilities of the role are met effectively. Deal with all matters efficiently, demonstrating a proactive and professional approach at all times. Experience & Knowledge Previous experience working in a busy environment, handling a high volume of incoming calls. The ability to create and foster a proactive culture that supports efficiency and productivity. Good IT skills, with a sound working knowledge of Solcase or a similar case management system, alongside essential Microsoft Office proficiency. Excellent time management and organisational skills, with a calm, methodical approach to work and a flexible, adaptable attitude to resolving issues. Strong communication and interpersonal skills. The ability to ask clear and concise questions to accurately establish the nature of customer enquiries. The ability to work effectively both as part of a team and on one’s own initiative. Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. Due to the high volume of applications we receive for certain roles, we may close vacancies earlier than the advertised date. We therefore encourage you to submit your application as soon as possible. About us Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations. We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support. As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best. We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow. No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential. Benefits 25 days’ holiday plus bank holidays 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues