Job description: IMH Recruitment has an exciting permanent opportunity based in South Kirkby. The Role: * Follow up on incoming enquiries and sample requests * Process and resolve customer queries via phone, email and online chat system * Increase conversion rates from quotes to orders * Ability to cross sell other products where necessary * Chase quotes within 48 hours & quote pot weekly * Work with Area Sales Manager on sales forecasting & pipelines for the territory to build relationships in the area. * Working with the Area Sales Manager you will be responsible for a region and will need to have knowledge of all quotes and follow-ups * Ability to cross-sell other products * Raise all opportunities within 24 hours * Assist in achieving monthly sales targets * Assist in providing a professional and excellent level of customer service with existing and new customers * Assist in creating visits for Area Sales Managers About You: Sales / Sales Admin or Customer Service experience Excellent telephone manner Knowledge of SAP (desirable) Confident with other IT systems e.g Microsoft Hours and Pay Salary dependant on experience (£23,000 - £28,000 annually) Permanent Position Monday - Thursday 8:30-5pm Fridays 1:30pm finish 3 out of 4. One Friday per month required to work until 4:30pm Please apply with your updated CV or call the office for more information on (phone number removed)