Job Description
Our client is a leading distributor of promotional clothing and accessories, supplying businesses, brands, and organisations across the UK and Europe. They partner with well-known global apparel brands to provide a wide range of high-quality products. With a focus on innovation and digital growth, we continue to invest in our e-commerce platforms and technology to make it easier for our customers to do business with us.
An exciting opportunity to join a growing e-commerce team, supporting various web platforms.
This role is ideal for someone with a strong interest in technology, data, and e-commerce. You’ll receive hands-on training and support while developing your skills across digital platforms, systems, and customer engagement.
What You’ll Be Doing
* Provide first-line support to customers using the e-commerce platforms
* Help customers understand and get the most out of platform features
* Support onboarding of new customers and guide them through setup
* Respond to queries via phone and email in a clear and professional way
* Troubleshoot basic website and system issues, escalating where needed
* Assist with account administration (setups, payments, renewals)
* Work with spreadsheets to support data updates and accuracy
* Support testing of website issues and fixes
* Help identify ways to improve customer usage and experience
What We’re Looking For
* Strong communication skills and confidence speaking with customers
* Interest in technology, e-commerce, or digital systems
* Willingness to learn and develop new skills
* Good IT skills and attention to detail
* Problem-solving mindset and a proactive approach
* Positive attitude and ability to work as part of a team
* Good knowledge of Excel
Desirable (Not Essential)
* Graduate in an IT related subject
* Experience working with websites, e-commerce platforms like Shopify, or CMS systems
* Any exposure to customer service or support environments
Why Join Us
* Full training and development in e-commerce and digital systems
* Exposure to platforms such as PIM, ERP, and integrations
* Opportunity to build a long-term career in a growing digital team
Salary will start on £27k this will increase to 30k after 6 months
Hours are 9am - 5.30pm Monday - Friday, this is an office based role.