Job Purpose
The Site Security Manager is responsible for the leadership, delivery, and continuous improvement of security services at The Princess Alexandra Hospital NHS Trust. The post holder will ensure a safe, secure, and welcoming environment for patients, staff, visitors, and contractors.
The role supports compliance with SIA Approved Contractor Scheme standards and the NHS Violence Prevention and Reduction Standard (VPRS), promoting prevention, early intervention, trauma‑informed practice, and proportionate responses to violence and aggression within an acute healthcare environment.
The Benefits
* Flexible financial support with instant access to earned and authorised wages.
* Full induction, ongoing training, and structured career development to help you thrive in your role.
* Quality kit and uniform – so you feel comfortable and can perform your role effectively.
* Fully funded SIA top‑up training from our own team of in‑house trainers.
* Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
* Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
* Long service and recognition awards – celebrating your achievements.
* Excellent hourly pay rate
Key Responsibilities
Leadership & Service Management
* Provide strong, visible leadership of the site security service, maintaining high professional and behavioural standards.
* Ensure safe, effective, and responsive delivery of security services in line with contractual and Trust requirements.
* Act as the senior on‑site security lead and Deputy to the Contract Manager when required.
* Develop constructive working relationships with Trust stakeholders, senior clinicians, and managers.
Violence Prevention & Reduction (VPRS)
* Support the Trust’s Violence Prevention and Reduction strategy through proactive security leadership.
* Identify trends, hotspots, and emerging risks linked to violence, aggression, and antisocial behaviour.
* Promote de‑escalation and early intervention as the primary response wherever possible.
* Ensure security actions are trauma‑informed, patient‑centred, and proportionate.
* Reinforce the principle that violence and abuse are not an acceptable part of work.
Incident Management & Response
* Act as the primary point of contact for security incidents and escalations.
* Lead responses to incidents involving violence, aggression, disorder, or safety risk.
* Ensure lawful, proportionate, and justified use of force in line with training and policy.
* Ensure accurate incident recording, evidence preservation, and reporting.
* Conduct post‑incident reviews and contribute to service improvements.
* Support staff welfare following incidents, including debriefs and signposting.
* Review Datix reporting.
Governance, Risk & Compliance
* Ensure compliance with SIA licensing and conduct standards, Trust policies and procedures, data protection and GDPR requirements.
* Monitor staff compliance, training currency, and operational readiness.
* Complete regular audits, checks, and assurance activity.
* Review workforce and performance data (e.g. Timegate, WorkIT, PowerBI).
* Lead or support investigations and disciplinary processes fairly and consistently.
People Management & Development
* Manage and develop security staff through supervision, Job Chats, and performance reviews.
* Support recruitment, induction, training, and ongoing competency development.
* Promote a positive, inclusive, and accountable team culture.
* Encourage continuous learning and professional development.
Patient, Staff & Public Experience
* Maintain a professional, approachable, and reassuring presence.
* Balance enforcement responsibilities with compassion, dignity, and respect.
* Respond effectively to concerns raised by patients, staff, or visitors.
* Contribute to a safe and supportive care environment aligned to NHS values.
Skills & Experience
* DS and CCTV licences are essential.
* Previous experience in a security leadership or management role.
* Managing staff in a regulated or high‑risk environment.
* Managing incidents involving violence or aggression.
* Conducting investigations and disciplinary processes.
* Experience in NHS or acute healthcare.
* 5 years of checkable work and address history.
* A team player, flexible and supportive, putting team goals first.
* Effective people skills, able to interact with colleagues, customers and members of the public in a positive and professional manner.
About Us
We’re a trusted provider of security, events, cleaning, and facilities services across the UK, working with a variety of venues in partnership with leading brands.
Equality, Diversity, and Inclusion
At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment, including recruitment, selection, training, development, and promotion. We actively encourage applications from underrepresented groups and judge all candidates solely on merit and ability.
We employ individuals from all races, genders, sexual orientations, and religions, fostering a culture where all employees feel appreciated and valued at work. This environment is free from unlawful or unfair discrimination and values diversity.
We always treat each other fairly and with dignity and respect, creating an environment where everyone can do their best for the company and themselves.
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