KEY DUTIES AND RESPONSIBILITIES INCLUDE: 1. Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance. 2. Deliver the highest possible standard of customer service. 3. Ensure that the level of cleanliness and hygiene within the facility meets the high standards expected by High Life Highland. 4. Ensure the safe use of materials, chemicals and equipment. 5. Ensure that all equipment is maintained in good working order and always operated safely. 6. Ensuring any damaged equipment or building fabric is reported to the Assistant Manager in a timely manner. 7. Attend and undertake any mandatory training, either online or in person. 8. Monitor stock and ensure orders for new supplies reaches the relevant person in a timely manner. 9. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks. 10. Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness. 11. Keyholding responsibilities and the ability to operate alarm systems. 12. Work on a rota basis, including some evenings, weekends and bank holidays. 13. Undertake all tasks in accordance with High Life Highland policies and procedures, including health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken.