Hours:
Saturdays
Sundays
*Training days and location may differ; some flexibility is required*
Location(s): Feltham, Middlesex. own transport essential to this role as travel will be required.
Opportunities to provide cover on weekends in Feltham and across our other tuition centre locations in Slough & Langley.
Our company provides tuition programmes for primary-aged and early secondary school-aged pupils. Our special offering combines fully qualified teacher-led tuition courses and a range of expertly written and illustrated educational books to support children's learning.
We are looking for a person with strong organisational and supervisory skills to take on a deputy role under the direction of the head of our supervisory team. This role will combine skills to provide organisational, administrative and facility services within the Tuition Centre/s for clients and teaching staff. This is one of a team of similar roles that are pivotal and ensure the smooth running of our educational centres, guaranteeing that customer satisfaction is at the heart of our business. This role will be based across our 3 tuition centres in Feltham, Langley and Slough.
This opportunity will suit individuals with organisational and supervisory capability and who are looking to contribute to the success of our tuition centres through close involvement with the Tuition Resources Managers. The ideal candidates will demonstrate strong decision-making and problem-solving abilities and will be keen to promote the standards of excellence that define AE. Importantly, the successful candidate will bring a high level of personal energy and enthusiasm to the team. On the job training will be given in the role specifics.
Main responsibilities:
* To provide a full range of administrative and supervisory support
* To act as "front of house" or Reception team, welcoming parents/visitors/pupils and dealing with a range of issues accordingly in direct face to face contact and phone/email
* To work collaboratively with the supervisory team, senior managers/teachers and other areas of the AE business (e.g. administration teams based in different locations)
* Manage resourcing processes (e.g. staff rotas, timesheets, absence management and collation of attendance statistics)
* To contribute to timely recruitment process, effective induction and ongoing training of support staff for the Tuition Centre in line with legal employment requirements (working collaboratively with Human Resources)
* Implement actions necessary under Data Protection legislation, workplace Health and Safety requirements and site maintenance procedures
* Cash handling processes
Skills/competencies
* Strong academic background – as a minimum, ideally grade A/7 in English and Maths GCSE
* Excellent customer focus
* Effective time management
* Confidence in verbal and written communication
* Organisational and planning capability
* Team player
* Reliable and trustworthy
* IT literacy – proven capability with systems
* To role model values of AE, promoting a positive approach to learning
Job Types: Part-time, Permanent
Pay: From £16.00 per hour
Work Location: In person