Overview
An exciting new De-Brief Clerk opportunity at DX. Total Contracted Hours: 40. This is a great chance to thrive in a fantastic team environment and grow with the company.
About Us: We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers. We know our people are the foundation of our success and DX will provide training and opportunities for career progression.
Role Summary: To support the Shift Manager in completion of daily de-briefs to ensure high standards of customer service and courier compliance with all operational processes.
Key Responsibilities
* Daily completion of de-briefs; log and communicate any service issues/failures to Customer Service and the management team.
* Ensure all driver non-compliances are investigated and escalated accordingly.
* Use company software to monitor performance and support on-road issues as required.
* Ensure all returned items are processed as per SOP.
* Complete ad-hoc de-briefs as required.
* Daily download of handheld scanners and report any faults or issues.
* Ensure all returns are coded correctly.
* Complete ad-hoc vehicle audits.
* POD & address data entry.
Additional Information On This Role: This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.
Benefits
* Competitive Rates of Pay
* Company Funded Health Cash Plan
* Holidays: 20 days increasing with length of service + bank holidays
* Long Service Recognition scheme
* Enhanced Maternity & Paternity
* Company Pension Scheme
* Life Assurance
* Employee Assistance programme including 24/7 Virtual GP
* DX Discounts Portal
* Excellent opportunities for career progression and more
We look forward to hearing from you!
Locations mentioned include Harlow, London, Greater London, City of London, Bishop’s Stortford and surrounding areas.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Administrative and Support Services
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